Lindsey Smalls
Perry Hall
Summary
At Phoenix Spa & Salon, I spearheaded operations, elevating customer retention and staff performance through strategic management and exceptional service. My expertise in business management and customer service, coupled with a talent for fostering a welcoming environment, significantly enhanced salon efficiency and client satisfaction. Successfully implemented loyalty programs and social media campaigns, driving brand visibility and repeat business.
Overview
21
21
years of professional experience
Work History
Salon Owner/Operator
Phoenix Spa & Salon
09.2003 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Trained and motivated employees to perform daily business functions.
- Introduced loyalty programs to incentivize repeat business from satisfied customers.
- Recruited talented stylists and support staff to maintain a high level of expertise within the salon team.
- Boosted employee morale through regular performance reviews, constructive feedback, and opportunities for professional development.
Education
Business
CCBC
Baltimore, MDSkills
- Appointment scheduling
- Hygiene standards
- Customer service
- Product promotion
- Scheduling
- Business management
- Hiring and onboarding
Timeline
Salon Owner/Operator
Phoenix Spa & Salon
09.2003 - Current
Business
CCBC
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