Lisa Gambino Lescalleet
Nottingham
Summary
Born and raised in Baltimore, Maryland, I am both familiar with and invested in our local communities. Before I began my real estate career, I was the co-owner of my family's restaurant in Little Italy, formally Ciao Bella, for 29 years. Working in the restaurant business taught me patience plus the importance of respect and good time management. I enjoyed working with people and helping create memories with very special occasions, as well as hosting gatherings and dinners with professional Baltimore teams and players. It was my pleasure and honor to have one the of the greatest football players in the world, Ray Lewis, become a part of the family and a business partner. While working in the restaurant business was rewarding, I also worked on and off in the automobile industry, maintaining top salesperson for the Heritage Group in several locations. This opportunity taught me the value of helping someone make one of the biggest purchases of their lives. I enjoyed the excitement of their accomplishments as well as negotiating the best deal for every client. This prepared me for my real estate career, as this knowledge and experience helps me best represent and assist my clients in each transaction.
Overview
33
33
years of professional experience
Work History
Realtor
Berkshire Hathaway HomeServices PenFed Realty
07.2022 - Current
- Presented purchase offers to sellers for consideration.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Consistently met or exceeded performance metrics including average handle time, first-call resolution rate, and adherence to schedule requirements.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
- Delivered prompt service to prioritize customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Entrepreneur
Ciao Bella Restaurant
06.1991 - 03.2019
- Determined business plan, mission statement, and vision.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Led a team of professionals to achieve ambitious growth targets while maintaining high employee morale and retention rates.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Generated additional revenue streams through constructive partner and client relationships.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Mapped income generating strategies to grow revenue.
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Self-motivated, with a strong sense of personal responsibility.
Automotive Sales Consultant
MileOne Heritage Automotive Group
05.1996 - 03.2014
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
MARYVALE PREP BROOKLANDVILLE MD
Lutherville, MD06.1981
Skills
Open house preparations
Client Needs Assessment
Staff Management
Sales Promotion
Technological proficiency
Terms Review and Enforcement
Digital Marketing
Sales negotiation
Sales Presentations
Accomplished in commission sales
Contract Negotiation
Negotiation expertise
Adaptability and Flexibility
House showings
Articulate and Persuasive
[Specialization] property sales
Buyer contracts
Property Marketing
Excellent teamwork
[State] Association of Realtors
Affiliations
- National Real Estate Association
- Greater Baltimore Realtors,
- Baltimore City Restaurant Associates
- Annopolis Moms
https://www.zillow.com/profile/Lisa8252
Please read my Zillow reviews, to see how my clients felt with their buying and selling homes experiences through the years
Timeline
Realtor
Berkshire Hathaway HomeServices PenFed Realty
07.2022 - Current
Automotive Sales Consultant
MileOne Heritage Automotive Group
05.1996 - 03.2014
Entrepreneur
Ciao Bella Restaurant
06.1991 - 03.2019
High School Diploma -
MARYVALE PREP BROOKLANDVILLE MD
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