Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Gaston

Oxon Hill

Summary

Dynamic customer service professional with extensive experience at Aspen Media LLC, excelling in call center operations and customer communications. Proven track record of enhancing customer satisfaction through effective issue resolution and adherence to quality standards. Skilled in payment processing and fostering team collaboration, consistently exceeding performance targets.

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Call Center Agent

Aspen Media Llc
12.2023 - 06.2025
  • Assisted customers by addressing inquiries and resolving issues efficiently.
  • Provided accurate product information to enhance customer satisfaction.
  • Utilized call center software to log interactions and track service requests.
  • Collaborated with team members to streamline processes and improve response times.
  • Supported promotional campaigns by effectively communicating offers to customers.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Customer Service/Cashier

Hardesty's
07.2017 - 11.2020
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
  • Assisted customers with product inquiries, providing exceptional service to enhance overall satisfaction.
  • Maintained cleanliness and organization of checkout area, contributing to a welcoming shopping environment.
  • Collaborated with team members to address customer concerns, fostering a cooperative workplace culture.
  • Utilized point-of-sale systems to manage transactions and track inventory levels accurately.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.

Customer Service Agent

Novo 1 Marketing
01.2013 - 08.2015
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Collaborated with team members to streamline communication processes.
  • Utilized CRM software to track and manage customer interactions accurately.
  • Maintained up-to-date knowledge of product offerings and promotions for effective support.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Attended training sessions regularly to stay current on new products or services.

Education

Basic

Eleanor Roosevelt Sr High
Greenbelt, MD
06-1982

Skills

  • Call center operations
  • Customer communications
  • Payment processing
  • Team development
  • Appointment setting
  • Data entry
  • Answering questions
  • Quality assurance
  • Script adherence
  • Professional phone voice

Timeline

Call Center Agent

Aspen Media Llc
12.2023 - 06.2025

Customer Service/Cashier

Hardesty's
07.2017 - 11.2020

Customer Service Agent

Novo 1 Marketing
01.2013 - 08.2015

Basic

Eleanor Roosevelt Sr High

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Lisa Gaston