Lisa James-Henson
Baltimore
Summary
A knowledgeable well rounded Retired Sergeant from the Division Of Corrections for over 23 years. While gainfully employed with the Division I have excelled because I am an individual who take pride in any task that is set before me. As an employee I feel that I made a difference because while assigned to the prisons I was the Federal Liason a position that I took very serious. As the Liason it was my responsibility to make sure that all incoming detainees had what was needed while incarcerated at my facility. Also I had to make the decision of housing in a safe area .Assigning detainees jobs was also another responsibility so to ensure that detainees and staff remain safe there was a lot of interaction with both staff and detainees to maintain security and control . Again any task that's placed before me I will accomplish.
Overview
23
23
years of professional experience
Work History
Correctional Officer Sergeant
Department of Corrections
03.1995 - 02.2018
- Addressed grievances filed by inmates regarding their rights or quality of care received at the facility.
- Assisted medical personnel during emergency medical situations involving inmates.
- Searched building and grounds, living quarters and work areas for contraband. Maintained Custody and Control.
- Searched building and grounds, living quarters and work areas for contraband.
- Supervised subordinate officers in the performance of their duties, including inmate security and control, housing assignments, meal service, recreation activities and work details.
- Coordinated shakedowns to locate and remove unauthorized items.
- Maintained records of inmate movement within the facility as well as outside visits or transfers.
- Conducted searches of staff members, visitors and inmates upon entry and exit from the facility.
- Collaborated with other departments such as Human Resources, Maintenance, Food Services and Administration on various projects.
- Communicated information regarding security, safety and operations through chain of command.
- Supervised and made cell assignments.
- Developed individualized treatment plans for inmates based on assessment results.
- Conducted scheduled headcounts to verify presence of prisoners.
- Provided guidance to subordinates regarding proper procedures related to security operations.
- Diffused disruptive behavior by verbal interventions.
- Assigned daily tasks and responsibilities to employees and filled out daily work logs.
- Inspected conditions of locks, window bars and doors at correctional facilities to verify security and prevent escapes.
- Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Supervised visitation and checked visitors for proper identification and contraband.
- Promoted safety, order, and functionality of facility.
- Settled disputes between inmates.
- Reviewed incident reports submitted by subordinate officers for accuracy and completeness.
- Inspected cells to ensure that all rules and regulations pertaining to living conditions were met.
- Received and inspected mail and property from visitors on behalf of designated inmates.
- Facilitated educational programs designed to help inmates gain job skills or prepare for release back into society.
- Ensured compliance with federal, state and local laws governing corrections operations.
- Prepared written reports concerning inmate's misconduct.
- Issued security badges and passes to guests and visitors.
- Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
- Conducted daily briefings to pass on pertinent info to oncoming shifts.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Maintained order in building and on grounds of prison.
- Intervened in situations involving physical altercations between inmates or between inmates and staff members.
- Assigned inmates to open and appropriate housing units.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Walbrook Senior High
Baltimore, MD06-1990
Skills
- Inmate supervision
- Emergency response
- Contraband detection
- Security operations
- Conflict resolution
- Team leadership
- Record management
- Communication skills
- Time management
- Problem solving
- De-escalation techniques
- Public safety
- Crisis management
- Verbal communication
- Rule enforcement
- Staff supervision
- Conflict management
- Job assignments
- Inmate movement control
- Work planning
- Rules of conduct
Timeline
Correctional Officer Sergeant
Department of Corrections
03.1995 - 02.2018
High School Diploma -
Walbrook Senior High