Lisa Mcleod
Silver Spring
Summary
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining a safe and supportive environment tailored to individual needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Makoom
02.2021 - Current
- Helped individuals with daily living tasks to encourage independence and respect personal dignity.
- Created tailored care plans reflecting individual preferences and needs.
- Built trust with clients through effective communication and support.
- Tracked client progress and shared observations with healthcare professionals.
- Provided crisis intervention support to reduce challenging behaviors and foster peaceful interactions.
Medical Courier
LabCorp
03.2018 - 01.2021
- Ensured timely and safe delivery of medical specimens to various healthcare facilities.
- Maintained accurate logs of deliveries and pickups for compliance with regulatory standards.
- Operated specialized transportation equipment to handle sensitive medical materials securely.
- Collaborated with lab staff to streamline pickup schedules and improve service efficiency.
- Conducted routine vehicle inspections to ensure operational reliability and compliance with safety regulations.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
Medical Receptionist
Shady Grove Fertility Center
05.2014 - 02.2018
- Coordinated patient scheduling and appointment logistics to enhance clinic operations.
- Supported effective communication between patients and healthcare providers for prompt inquiry responses.
- Assisted in processing insurance verifications and claims to improve patient billing accuracy.
- Aided in developing and implementing new administrative procedures that streamlined patient intake.
- Upheld patient confidentiality in compliance with HIPAA regulations and medical office standards.
- Guided patients in completing required medical forms and documentation.
- Handled high call volumes by routing calls to the correct departments while maintaining professionalism.
Direct Support Professional
Community Supports Inc.
06.2011 - 04.2014
- Created individualized care strategies tailored to specific requirements and choices.
- Supported individuals in daily living tasks to foster autonomy and respect.
- Engaged clients to build trust and foster supportive relationships.
- Monitored client progress and shared insights with healthcare teams to inform care decisions.
- Facilitated crisis intervention to manage difficult situations and promote calm interactions.
- Guided clients in reaching personal objectives through customized care and skill development.
- Oversaw medication administration and maintained precise documentation to guarantee client safety and adherence to treatment protocols.
- Coordinated communication among clients, families, and service providers to improve care collaboration.
Education
High School Diploma -
Gaithersburg
Gaithersburg, MDSkills
- Direct patient care
- Crisis management
- Behavioral assessment
- De-escalation techniques
- Behavior redirection
- Medication administration
- Client documentation
- Client transportation
- Community integration
- Positive reinforcement
- CPR certification
Certification
- CPR/First Aid. HIPPA Privacy Rule ,Blood borne Pathogens, Mandt 3.0 Hybrid , AED Training with the Heartsine 360P Defibrillator
Timeline
Direct Support Professional
Makoom
02.2021 - Current
Medical Courier
LabCorp
03.2018 - 01.2021
Medical Receptionist
Shady Grove Fertility Center
05.2014 - 02.2018
Direct Support Professional
Community Supports Inc.
06.2011 - 04.2014
High School Diploma -
Gaithersburg