Lisa Raynovich
Columbia
Summary
Dynamic and detail-oriented professional with experience at Walgreens Boots Alliance, excelling in inventory management and customer service. Proven ability to enhance workflow and resolve issues effectively, while building strong relationships with clients. Skilled in insurance verification and adept at assessing customer needs to optimize satisfaction.
Overview
18
18
years of professional experience
Work History
Pharmacy Customer Service Representative
Walgreens Boots Alliance
5585 Twin Knolls Rd. Columbia, Md 21045
04.2022 - Current
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted and labeled prescriptions with correct item and quantity.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Established and maintained patient profiles, updating organizational database with current information.
Tax Preparer
Liberty Tax Service
Columbia, Md 21045
01.2019 - 04.2023
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Offered clients recommendations to reduce tax liabilities.
Front Desk Service Representative
LaQuinta Inn & Suits
10.2007 - 03.2019
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
Education
GED -
Maryland State Board of Education
Baltimore, MDSkills
- Insurance verification
- Inventory counting
- Stock management
- Verifying orders
- Issue resolution
- Multitasking and organization
- Customer needs assessment
- Relationship building
- Customer service
- Workflow optimization
Timeline
Pharmacy Customer Service Representative
Walgreens Boots Alliance
04.2022 - Current
Tax Preparer
Liberty Tax Service
01.2019 - 04.2023
Front Desk Service Representative
LaQuinta Inn & Suits
10.2007 - 03.2019
GED -
Maryland State Board of Education