Lisa Smith Taylor
Pikesville
Overview
30
30
years of professional experience
1
1
Certification
Work History
Medicaid Enrollment Specialist, Homeless Service
Healthcare Access Maryland
Baltimore, MD
03.2010 - Current
- Facilitated enrollment processes for clients accessing Medicaid healthcare services.
- Coordinated outreach efforts to increase awareness of available healthcare resources within the community.
- Self-motivated, with a strong sense of personal responsibility.
- Monitored compliance with regulatory guidelines, ensuring accurate documentation and reporting practices.
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Advocated for client rights, ensuring access to necessary resources and services.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients.
- Led initiatives to enhance community outreach, increasing awareness of available advocacy services.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
Personal Care Assistant
Baltimore City and County Health Department
Baltimore, MD
06.1996 - 07.2010
- Assisted clients with daily living activities, enhancing quality of life and promoting independence.
- Developed individualized care plans in collaboration with healthcare professionals to address client needs.
- Monitored client health status, reporting changes to medical staff for timely interventions.
- Trained new staff on best practices for personal care and safety protocols, ensuring high-quality service delivery.
- Facilitated communication between clients, families, and healthcare providers to coordinate comprehensive care solutions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
High School Diploma -
Harbor City High School
Baltimore, MD06-1988
Skills
- Customer service expertise
- Strong organization
- Data entry skills
- Dementia care
- Elderly care
- Daily living assistance
- Medication and appointment reminders
- Special needs care
- Basic housekeeping
Certification
Medication Technician-Active
CPR and First Aid
Timeline
Medicaid Enrollment Specialist, Homeless Service
Healthcare Access Maryland
03.2010 - Current
Personal Care Assistant
Baltimore City and County Health Department
06.1996 - 07.2010
High School Diploma -
Harbor City High School