Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Lisa Jenkins

Bowie

Summary

With over 30 years of IT experience, skilled in collaborating with cross-functional teams to deliver results with analytical precision and strategic foresight. Specializing in business process analysis, systems design, and enterprise architecture, with a proven track record of interpreting complex data, modernizing legacy systems, and leading digital transformation initiatives in federal, healthcare, and mortgage sectors.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Project Manager/Transition Manager (Senior Business Analyst)

FedScale, Inc. via Koniag Government Services
01.2025 - Current
  • Contract: US Department of Agriculture (USDA) – Office of Chief Information Officer (OCIO) – Digital Infrastructure Services Center (DISC) – Network Enterprise Division (NED) (formerly Enterprise Network Services (ENS)) – Network Operations Branch (NOB) / Enterprise Infrastructure Solutions (EIS) / Transition Management Support (TMS)
  • Work with Transition Coordinators (TC) and Networking/Cloud Engineers to maintain and enhance USDA OCIO-DISC-NED’s daily operations.
  • Support FedScale/KGS/ECCO Select/VVL Select in business development, design processes, and business requirements activities, and support USDA OCIO-DISC-NED as directed.
  • Participate in the USDA OCIO-DISC-NED’s Agile Stand-Up and New Agile Alignment meetings to validate the approach and associated tasks, including understanding highly complex problems and projects.
  • Leverage the Systems Development Life Cycle (SDLC) and Agile methodologies to develop and implement the following processes: Akamai, AT&T Netbond, Microsoft ExpressRoute, and USDANet Orders Request.
  • Craft standard operations procedures (SOP), business requirements documents (BRD), configuration documents, business process models, use cases, user stories, personas, acceptance criteria, operational views, and domain models via MS PowerPoint and Visio to facilitate brainstorming sessions, conduct analysis, plan, design, and implement processes within USDA OCIO-DISC-NED.
  • Assess the operational and functional baseline processes and IPMS and helped define the modernized solution approach while addressing the USDA OCIO-DISC-NED needs.
  • Analyze business data and technical processes to formulate and modernize the USDANet Orders Request process, supporting the TMS Team within USDA OCIO-DISC-NED.
  • (See Bullet Points Below)

Business Process Engineer/Business Analyst

Koniag Government Services – Tuknik Government Services
10.2022 - 10.2023
  • Contract: US Department of Agriculture (USDA) – Office of Chief Information Officer (OCIO) – Digital Infrastructure Services Center (DISC) – Network Enterprise Division (NED) (formerly Enterprise Network Services (ENS)) – Network Operations Branch (NOB) / Enterprise Infrastructure Solutions (EIS) / Transition Management Support (TMS)
  • Work with Transition Coordinators (TC) and Networking/Cloud Engineers to maintain and enhance USDA OCIO-DISC-NED’s daily operations.
  • Support FedScale/KGS/ECCO Select/VVL Select in business development, design processes, and business requirements activities, and support USDA OCIO-DISC-NED as directed.
  • Participate in the USDA OCIO-DISC-NED’s Agile Stand-Up and New Agile Alignment meetings to validate the approach and associated tasks, including understanding highly complex problems and projects.
  • Leverage the Systems Development Life Cycle (SDLC) and Agile methodologies to develop and implement the following processes: Akamai, AT&T Netbond, Microsoft ExpressRoute, and USDANet Orders Request.
  • Craft standard operations procedures (SOP), business requirements documents (BRD), configuration documents, business process models, use cases, user stories, personas, acceptance criteria, operational views, and domain models via MS PowerPoint and Visio to facilitate brainstorming sessions, conduct analysis, plan, design, and implement processes within USDA OCIO-DISC-NED.
  • Assess the operational and functional baseline processes and IPMS and helped define the modernized solution approach while addressing the USDA OCIO-DISC-NED needs.
  • Analyze business data and technical processes to formulate and modernize the USDANet Orders Request process, supporting the TMS Team within USDA OCIO-DISC-NED.
  • (See Bullet Points Below)

Business Analyst

Koniag Government Services - Eagle Harbor Solutions
03.2022 - 10.2022
  • Contract: US Department of Agriculture (USDA) – Office of Chief Information Officer (OCIO) – Digital Infrastructure Services Center (DISC) – Network Enterprise Division (NED) (formerly Enterprise Network Services (ENS)) – Network Operations Branch (NOB) / Enterprise Infrastructure Solutions (EIS) / Transition Management Support (TMS)
  • Work with Transition Coordinators (TC) and Networking/Cloud Engineers to maintain and enhance USDA OCIO-DISC-NED’s daily operations.
  • Support FedScale/KGS/ECCO Select/VVL Select in business development, design processes, and business requirements activities, and support USDA OCIO-DISC-NED as directed.
  • Participate in the USDA OCIO-DISC-NED’s Agile Stand-Up and New Agile Alignment meetings to validate the approach and associated tasks, including understanding highly complex problems and projects.
  • Leverage the Systems Development Life Cycle (SDLC) and Agile methodologies to develop and implement the following processes: Akamai, AT&T Netbond, Microsoft ExpressRoute, and USDANet Orders Request.
  • Craft standard operations procedures (SOP), business requirements documents (BRD), configuration documents, business process models, use cases, user stories, personas, acceptance criteria, operational views, and domain models via MS PowerPoint and Visio to facilitate brainstorming sessions, conduct analysis, plan, design, and implement processes within USDA OCIO-DISC-NED.
  • Assess the operational and functional baseline processes and IPMS and helped define the modernized solution approach while addressing the USDA OCIO-DISC-NED needs.
  • Analyze business data and technical processes to formulate and modernize the USDANet Orders Request process, supporting the TMS Team within USDA OCIO-DISC-NED.
  • (See Bullet Points Below)

Business Analyst III

Pyramid Systems, Inc.
11.2020 - 03.2022
  • Contract: US Department of State (DoS) - Bureau of Global Talent Management (GTM) - Executive Office (EX) - Systems Overnight Division (SOD) – (DAP) – Knowledge Center Team (KC) | (PMD)
  • Worked with KC developers to upgrade the Mandatory Training, Leadership Management, and Performance Management (ePerformance) dashboards and their routine operations.
  • Worked with the DoS Branch Chief to upgrade and leverage the Help Desk efficiency across functional areas within GTM.
  • Supported Pyramid Systems, Inc. (PSI-IT) and KGS in various business development activities and supported DoS GTM/EX/SDD as directed.
  • Supported the design process and validated the business requirements for GEMS and IPMS addressed by the DoS GTM/EX/SDD.
  • Participated in design reviews of the DoS GTM/EX/SDD to validate the approach and associated tasks, including understanding highly complex problems and projects.
  • Leveraged the Systems Development Life Cycle (SDLC) and Agile methodologies in the development and implementation of the following HR applications: BI Dashboards, Employee Profile (Legacy), Employee Profile (New), Employee Profile Admin (out of GEMS), HR Systems Access Request (HR SAR), Knowledge Center Portal (KC), Local Compensation Questionnaire (LCQ), and SecRef Administrator (SecRef).
  • Identified, researched, and resolved information systems/technology inadequacies and deficiencies that affect the IT Standards Team’s ability to support/meet the mission of DoS GTM/EX/SDD.
  • Facilitated as liaison/product owner for the HR SAR/SecRef and LCQ to refine and optimize GEMS and IPMS.
  • Crafted standard operations procedures (SOP), business requirements documents (BRD), configuration documents, business process models, use cases, user stories, personas, acceptance criteria, operational views, and domain models via MS PowerPoint and Visio to facilitate brainstorming sessions, conduct analysis, plan, design, and implement the GEMS and IPMS Framework (process).
  • Assessed the operational and functional baseline processes and IPMS and helped define the modernized solution approach while addressing the DoS GTM/EX/SDD needs.
  • Applied modeling tools to review system/architecture and engineering artifacts and provide input regarding GEMS and IPMS.
  • Analyzed business data and technical processes to formulate and modernize GEMS and IPMS to support the DoS GTM/EX/SDD.
  • (See Bullet Points Below)

Systems Integration Analyst

Leidos
06.2018 - 05.2020
  • Contract: DoD CIO IE – Enterprise Architecture, Engineering, and Technical Support Services
  • Leveraged the Systems Development Life Cycle (SDLC) and Agile methodologies in developing and implementing Information Technology (IT) infrastructure within the Department of Defense (DoD) Information Enterprise (IE)—Architecture and Engineering (A&E) Directorate for the Chief Information Officer (CIO).
  • Used modeling tools to review system/architecture and engineering artifacts and provide input.
  • Synchronized the Defense Information Systems Agency (DISA) communications with the DoD CIO IE A&E mission.
  • Supported Leidos in various business development activities and kept DoD CIO IE A&E as directed.
  • The IT Standards Team supports the design process and validates the business requirements of the Information Technology Standards Steering Group (ITSSG) and the DoD Information Technology Standards Registry (DISR).
  • Prepared numerous briefings, information/issue papers, reports, analyses, and other requirements to support the DoD CIO IE A&E – IT Standards mission.
  • Participated in design reviews of the ITSSG and the DISR to validate the approach and associated tasks, including understanding highly complex problems and projects.
  • Identified information systems/technology inadequacies and deficiencies that affect the IT Standards Team’s ability to support/meet the mission of DoD CIO IE A&E.
  • Facilitated as liaison/product owner between DoD CIO IE A&E – IT Standards Team and the DISA Team to refine the IT Standards Steering Group (ITSSG) and the DoD Information Technology Standards Registry (DISR).
  • Crafted Business Process Models, Use Cases, User Stories, Personas, Acceptance Criteria, Operational Views, and Domain models to facilitate brainstorming sessions, conduct analysis, and implement the IT Standards and the IE Governance Framework (process).
  • Assessed the operational and functional baseline processes of the IT Standards Steering Group (ITSSG), formerly the Joint Enterprise Standards Committee (JESC), and helped define a modernized solution approach that addresses the DoD CIO’s Information Enterprise Architecture and Engineering (IE A&E) needs.
  • Analyzed business and technical processes to formulate and modernize the DISR to support the DoD CIO IE A&E – IT Standards Team.
  • (See Bullet Points Below)

Senior Business Analyst (Contractual Position)

Peridot Solutions, LLC
05.2016 - 09.2016
  • Contract: SharePoint Refresh Project (SharePoint 2010 to 2016) supporting the US Department of Health and Human Services
  • Worked with stakeholders to identify preliminary issues and recommend information technology strategies, policies, and procedures regarding HHS ITIO / PMO problems, requirements, and outcomes.
  • Leveraged the Enterprise Performance Life Cycle (EPLC) and Agile methodologies in the development and implementation of information technology infrastructure within Health and Human Services (HHS) Information Technology Infrastructure and Operations (ITIO) and Project Management Office (PMO) areas.
  • Synchronized HHS ITIO communications with the PMO’s program objectives.
  • Supported Peridot Solutions in various business development activities and supported other clients as directed.
  • Served as SharePoint SME, gathered user requirements, and supported solutions on the SharePoint upgrade to meet business needs within HHS ITIO and PMO areas.
  • Implemented the SharePoint Refresh Project via collaboration and modeling tools, and the ability to integrate with other Microsoft tools seamlessly.
  • Facilitated as liaison/product owner between HHS - ITIO and PMO Teams to refine the SharePoint Refresh Project (SharePoint 2010 to 2016).
  • Analyzed business and technical processes to formulate and modernize the SharePoint Refresh Project (SharePoint 2010 to 2016) to support the HHS ITIO and PMO areas.
  • (See Bullet Points Below)

Senior Business Analyst (Contractual Position)

Brillio, Inc.
09.2015 - 01.2016
  • Contract: End User Migration Project (SharePoint 2013) supporting Freddie Mac
  • Synthesized business requirements into the functionality of the EUC Vault and Workbench system via the SharePoint 2013 platform.
  • Preserved assets by implementing disaster recovery, backup procedures, and information security and control structures.
  • Prepared weekly project status reports, meeting minutes, and action plans by collecting, analyzing, and summarizing information and trends.
  • Oversaw as SharePoint SME and gathered user requirements, supported solutions on the SharePoint 2013 upgrade to meet business needs within Freddie Mac’s Program Office.
  • Leveraged the Project/Program Management Life Cycle (PMLC) and Agile methodologies to develop and implement information technology infrastructure within Freddie Mac’s Program Office.
  • Implemented the EUC Vault and Workbench via SharePoint 2013 (EUC Migration Project) collaboration tools and the ability to integrate with other Microsoft tools seamlessly.
  • Documented, tracked, and monitored systems development, functionality, and project tasks via MS Word, Excel, PowerPoint, Project, SharePoint, and Visio.
  • Conducted research or gap analysis regarding the EUC Vault and Workbench via SharePoint via information (workflows) to identify user and business process requirements and recommend solutions for implementation.
  • Facilitated as liaison for Freddie Mac’s Program Office to migrate an existing legacy shared local area network (LAN) into the EUC Vault and Workbench via SharePoint 2013.
  • Assisted End Users with testing, training, and migration of the EUC Vault and Workbench via SharePoint 2013.
  • (See Bullet Points Below)

Business Process Requirements Analyst (Contractual Position)

Northrop Grumman Corporation via ThriveTek, Inc.
06.2014 - 09.2014
  • Contract: Social Security Administration (SSA) Disability Case Processing System (DCPS)
  • Recommended information technology strategies, policies, and procedures to evaluate trends and outcomes, identify problems, and anticipate requirements.
  • Leveraged the Software Development Lifecycle (SDLC) and Agile methodologies to develop and implement information technology infrastructure for the Disability Case Processing System (DCPS).
  • Gathered requirements and consulted with users on document management needs on a short/long-term basis/process improvements within the Disability Case Processing System (DCPS) team.
  • Developed Software Development Lifecycle (SDLC) documents, including as-is and to-be business processes, screen mockups, and use cases.
  • Conducted research or gap analysis regarding the DCPS Fiscal Process via information (workflows) to identify user and business process requirements and recommend solutions for implementation.
  • Carried out weekly project status reports for Senior Management regarding the DCPS Fiscal Process.
  • (See Bullet Points Below)

Business Case Analyst / Technical Writer

Science Applications International Corporation (SAIC)
02.2012 - 05.2013
  • Contract: Secure Enterprise Technology Infrastructure (SETI) supporting the US Department of Homeland Security
  • Reviewed and edited highly detailed written and graphic technical materials, including system configurations, drawings, white papers, studies, Systems Development Life Cycle (SDLC) documentation, and other presentation graphics.
  • Recommended information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems and trends, and anticipating requirements.
  • Preserved assets by implementing disaster recovery, backup procedures, and information security and control structures.
  • Prepared weekly and monthly project status reports by collecting, analyzing, and summarizing information and trends for the Networking, Firewall, and Performance Monitoring Engineers, Users, and Project / Senior Management teams.
  • Leveraged the Systems Development Life Cycle (SDLC), Systems Engineering Life Cycle (SELC), and Agile methodologies to develop and implement information technology infrastructure within the DHS-USCIS Networking Host Division.
  • Implemented the critical phases of the Systems Development Life Cycle (SDLC), Systems Engineering Life Cycle (SELC), and USCIS software development frameworks.
  • Gathered requirements and consulted with users on document management needs on a short/long-term basis/process improvements within the Networking, Firewall, and Performance Monitoring Engineers, Users, and Project / Senior Management teams.
  • Facilitated as SharePoint SME, gathered user requirements, and supported SharePoint upgrade solutions to meet business needs within the Networking, Firewall, and Performance Monitoring Engineers, Users, and Project / Senior Management teams.
  • Facilitated as liaison for Networking, Firewall, and Performance Monitoring Engineers, Users, and Project / Senior Management teams within the DHS-USCIS Networking Host Division regarding the flow of information (i.e., workflows, use cases), identified business needs, and recommended solutions for implementation.
  • Documented, tracked, and monitored systems development, functionality, and project tasks via MS Word, Excel, PowerPoint, Project, SharePoint, and Visio.
  • Acquired proficiency in SharePoint 2010 and 2013 via collaboration tools and the ability to seamlessly integrate with other Microsoft tools.
  • (See Bullet Points Below)

Education

Doctorate in Computer Science -

Colorado Technical University

MS - Information Technology Management

Colorado Technical University

MA - Information Technology Management (Computer Resources & Information Management)

Webster University

BS - Integrated Information Technology (Office Information Systems)

University of South Carolina

Skills

  • Expertise in key areas

  • Business process analysis

  • Project lifecycle management

  • SharePoint administration

  • Software development life cycle expertise

  • Technical documentation expertise

Certification

  • Certified Scrum Product Owner (CSPO) – Certificate ID: 001093366 – Active through August 18, 2025
  • Certified ScrumMaster (CSM) – Certificate ID: 001093366 – Active through August 18, 2025
  • ICP IC Agile Certified Professional (Agile Fundamentals) – Active February 5, 2019
  • System Analysis, Design & Implementation Certification – BlueCross BlueShield of SC & Furman University
  • PMP Exam Prep, 5th Ed. & 6th Ed. – Velociteach
  • Project Management Professional Program - Community College of Baltimore County via the Maryland Department of Economic Development and Workforce Development
  • Security Clearances Held: Top Secret (USDA, DoS, DoD), Secret (DoD, DHS/USCIS), Confidential (SSA), Public Trust (HHS, SSA)

Timeline

Project Manager/Transition Manager (Senior Business Analyst)

FedScale, Inc. via Koniag Government Services
01.2025 - Current

Business Process Engineer/Business Analyst

Koniag Government Services – Tuknik Government Services
10.2022 - 10.2023

Business Analyst

Koniag Government Services - Eagle Harbor Solutions
03.2022 - 10.2022

Business Analyst III

Pyramid Systems, Inc.
11.2020 - 03.2022

Systems Integration Analyst

Leidos
06.2018 - 05.2020

Senior Business Analyst (Contractual Position)

Peridot Solutions, LLC
05.2016 - 09.2016

Senior Business Analyst (Contractual Position)

Brillio, Inc.
09.2015 - 01.2016

Business Process Requirements Analyst (Contractual Position)

Northrop Grumman Corporation via ThriveTek, Inc.
06.2014 - 09.2014

Business Case Analyst / Technical Writer

Science Applications International Corporation (SAIC)
02.2012 - 05.2013

MS - Information Technology Management

Colorado Technical University

MA - Information Technology Management (Computer Resources & Information Management)

Webster University

BS - Integrated Information Technology (Office Information Systems)

University of South Carolina

Doctorate in Computer Science -

Colorado Technical University

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Lisa Jenkins