LISBETH IRAHETA
Silver Spring
Summary
Experienced cashier and barista with a proven track record of providing exceptional customer service and maintaining accurate accounting records. Proficient in POS system operations and basic mathematics, with strong time management and multitasking abilities. Skilled in effective communication and resolving customer complaints in a timely and professional manner.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
K. O Fence Inc
Silver Spring
04.2021 - 01.2025
- Scheduled job estimates and coordinated project start dates.
- Managed communication with clients via phone, email, and text.
- Tracked project timelines, materials, and supported daily operations.
- Performed other duties as assigned by management.
CASHIER
YEKTA MARKET
Rockville
08.2020 - 01.2025
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Resolved customer complaints in a timely and effective manner.
- Trained new cashiers on the use of point-of-sale systems, including proper handling of money, credit card transactions, gift cards, coupons.
- Utilized strong problem solving skills when dealing with difficult customers or situations.
- Coordinated with store management team to ensure all policies, procedures, and regulations were followed by cashiers.
- Tracked company inventory and noted item shortages for future product orders.
BARISTA/CASHIER/SUPERVISOR
JAVA NATION
Rockville
06.2018 - 07.2020
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records.
- Trained new baristas on company processes and product preparation.
- Utilized cash register or POS system to receive and process payments.
- Collaborated with team members to ensure a positive customer experience from start to finish.
Education
HIGH SCHOOL DIPLOMA -
WHEATON HIGH SCHOOL
Silver Spring, MD06.2018
Skills
- Time management abilities
- Effective Communication
- Basic Mathematics
- Inventory Management
- POS system operations
- Self Motivation
- Cash Management
- Multitasking
- Customer Assistance
- Employee training
- Online orders preparation
Languages
- Bilingual: Fluent in Spanish & English
Timeline
Customer Service Representative
K. O Fence Inc
04.2021 - 01.2025
CASHIER
YEKTA MARKET
08.2020 - 01.2025
BARISTA/CASHIER/SUPERVISOR
JAVA NATION
06.2018 - 07.2020
HIGH SCHOOL DIPLOMA -
WHEATON HIGH SCHOOL
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