Liubovi Moscovscaia
Kishinev
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Care Service Representative
Dsquare Transportation Company
10.2021 - Current
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained and managed customer files and databases.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Barista
Radisson Blu Leogrand Kishinau
09.2015 - 08.2021
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
High School Diploma -
06.2001
No Degree -
2000
Skills
- Information Extraction
- Customer Care
- Corporate Standards
- Customer Relations
- Data Evaluation
- Scripted Responses
- Customer Inquiries
- Outbound Collection Calling
- Microsoft Office
- Problem Resolution
- Inbound Customer Service
- Client Meetings
- Information Updates
- Understanding Customer Needs
- Data Integrity
Languages
Russian
Native language
Romanian
Proficient
C2
Turkish
Advanced
C1
English
Upper intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Care Service Representative - Dsquare Transportation Company
10.2021 - Current
Barista - Radisson Blu Leogrand Kishinau
09.2015 - 08.2021
Pedagogical University Ion Creanga Chishinau - High School Diploma,
Studium School English Courses - No Degree,
Similar Profiles
BALACHANDRAN MBALACHANDRAN M
Intern at DSQUARE MULTITECH PVT LTDIntern at DSQUARE MULTITECH PVT LTD
Prince MakangilaPrince Makangila
Production Worker at Transport DsquareProduction Worker at Transport Dsquare
Aymen ZouariAymen Zouari
CNC Machine Operator at DsquareCNC Machine Operator at Dsquare