Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lloyd AboagyeMainu

Silver Spring

Summary

Dynamic IT professional with proven expertise in AWS VDI support at Accenture Federal Services, excelling in problem resolution and project coordination. Successfully migrated over 700 users to Amazon Workspaces, enhancing operational efficiency. Skilled in ServiceNow administration and technical troubleshooting, fostering collaboration across teams to deliver innovative solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

AWS VDI Support

Accenture Federal Services
07.2021 - Current
  • Create, delete, rebuild over 700 machines using AWS workspaces.
  • Converted over 700 users with migration to Amazon Workspaces Cloud Platform.
  • Write SOP's on all new procedures created to help users and other admins use applications effortlessly.
  • Use AWS Workspaces to build new image bundles monthly.
  • Create new monthly Windows patches to be pushed out to all users on platform.
  • Maintain daily Workspace report, which ensures all machines are in security compliance.
  • Partnered with all teams involved in migration to resolve request/issues in timely manner.
  • Use management server to work in Active directory, RDP, and check inventory for users created/deleted.
  • Coordinated with cross-functional teams to design and implement innovative AWS VDI solutions that meet the unique needs of the federal government.
  • Evaluate AWS service usage and make recommendations for optimizing costs and improving performance.
  • Develop and deliver training programs on AWS VDI best practices and usage to internal teams and end users.
  • Proactively monitor and troubleshoot AWS VDI environment to ensure maximum uptime and user satisfaction.
  • Manage and troubleshoot any technical issues or errors related to AWS VDI, providing timely resolution to minimize downtime and ensure smooth operations for end users.
  • Implement security protocols and best practices to ensure the protection of sensitive data and comply with government regulations.
  • Provide on-call support and respond to critical incidents or outages related to AWS VDI, ensuring quick resolution and minimal disruption to end users.

ServiceNow NextGen Extern

ServiceNow
08.2022 - 12.2022
  • 12-week program which provided ServiceNow instructor-led training, self-paced Now Learning content, practical exercises, and hands-on project work. Throughout the training program it was important to demonstrate proficient knowledge of the ServiceNow platform and products via instructor led and on demand coursework, case studies, and projects.
  • Partnered with cross-functional teams to create service portals in practical exercises.
  • Participated in career readiness and development workshops.
  • Built and configured applications to customer specifications within multiple ServiceNow modules.
  • Presented Teams Capstone project in front of entire cohort.
  • Develop and maintain ServiceNow applications and integrations to support the organization's NextGen initiatives.
  • Orchestrated with teams to identify and implement innovative solutions using the ServiceNow platform, thereby enhancing customer experience and improving organizational efficiency.
  • Partnered with other ServiceNow NextGen externs to share knowledge, best practices, and learn from each other's experiences in order to enhance individual and team performance.

District Advanced Support Technician

Fitness International LL
02.2018 - 07.2021
  • Perform installs, moves, adds and changes of computers, peripheral devices and network components.
  • Including setting up network rack, running network cables, installing AP's and getting switch and firewall connected.
  • Periodically perform large scale deployments of workstations and other hardware.
  • Partnered with IT team to develop and implement new IT strategies to improve efficiency and productivity across all fitness clubs.
  • Conduct regular training sessions for fitness club staff on how to troubleshoot basic computer hardware and software issues.
  • Manage and maintain inventory of computer hardware and network components for over 30 fitness clubs.
  • Identify potential hardware and network issues and proactively address them to minimize downtime and disruption to fitness clubs' operations.
  • Provide remote technical support to fitness club staff to troubleshoot computer hardware, Windows Operating Systems, hardware malfunctions, and network outages.

Education

Bachelor of Science - Computer Information Systems (Business Administration Track)

Towson University
Towson, MD
12.2014

Skills

  • ServiceNow administration
  • IT service management
  • Problem resolution
  • Project coordination
  • Team collaboration
  • Communication skills
  • Technical troubleshooting

Certification

  • ServiceNow Certified System Administrator
  • ServiceNow Certified Implementation Specialist - IT Service Management
  • CompTIA Security+ ce Certification
  • AWS Certified Solutions Architect - Associate
  • Red Hat Certified System Administrator Red Hat Enterprise Linux 8

References

References available upon request.

Timeline

ServiceNow NextGen Extern

ServiceNow
08.2022 - 12.2022

AWS VDI Support

Accenture Federal Services
07.2021 - Current

District Advanced Support Technician

Fitness International LL
02.2018 - 07.2021

Bachelor of Science - Computer Information Systems (Business Administration Track)

Towson University

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Lloyd AboagyeMainu