Logan Balloch
Parkville
Summary
Dedicated IT Customer Support Worker with strong problem-solving skills and a commitment to enhancing customer satisfaction. Proven ability to manage time effectively and collaborate with the team to meet service goals.
Overview
1
1
year of professional experience
Work History
IT Customer Support
Kelly & Associates Insurance Group
Sparks
06.2025 - 08.2025
- Engaged customers through effective interpersonal skills to build rapport and enhance communication.
- Delivered attentive customer service in face-to-face and phone interactions to ensure needs were met.
- Addressed customer requests and answered questions to enhance overall satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Facilities
Kelly & Associates Insurance Group
Sparks
06.2024 - 08.2024
- Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.
- Guided colleagues to foster a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Resolved customer issues with knowledgeable, friendly service to enhance satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Calvert Hall College Highschool
Towson, MD05-2026
Skills
- Technical troubleshooting
- Problem solving
- Customer service
- Effective communication
- Time management
- Attention to detail
- Organizational skills
- Team collaboration
- Friendly, positive attitude
Timeline
IT Customer Support
Kelly & Associates Insurance Group
06.2025 - 08.2025
Facilities
Kelly & Associates Insurance Group
06.2024 - 08.2024
High School Diploma -
Calvert Hall College Highschool