Lolita C. Mason
Silver Spring
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Erna’s House Program Manager, PSH
N Street Village
Washington, DC
11.2018 - 08.2025
- Identify and fulfill staffing needs; work collaboratively with each staff member on talent development process to set job and development goals; approve timesheets, leave and reimbursement requests; provide ongoing staff orientation, supervision, and training to enable staff to deliver client service effectively.
- Supervise program staff including conducting regular individual and group staff meetings and case consultation; ensure proper client to staff ratio and monitor case files for quality and completeness.
- Provide consultative case management to partner agency staff to ensure that service delivery is of high quality and performed according to and within the programmatic policies and procedures, and contractual/licensing requirements.
- Ensure that program maintenance of data in the Homeless Management Information System (HMIS) and HTH meets or exceeds requirements in assigned program areas.
- Recommend program development strategies that align with best practices while implementing programs and ensuring goals, objectives and outcomes are met.
- Ensure that service delivery is of high quality and performed according to and within the NSV policies and procedures, and government contractual/licensing requirements.
- Provide input to prepare narrative and statistical reports to the agency measuring expenditures, outcomes, and program effectiveness.
- Monitor cases from initial referral through discharge, promoting efficient and effective client services and administration procedures. Ensure adequate client record keeping, statistical and performance outcome reporting.
- Ensure that service delivery is performed according to and within the NSV’s mission, policy and procedural directions, case management model, and contractual requirements.
- Provide direct case work and shift coverage in the absence of direct service staff.
- Fulfill agency and funding requirements for participation and presentations at community events, meetings, workshops, and conferences.
- Provide individual and group counseling, emergency medical consultation, and crisis intervention support for residents.
- Led cross-functional teams to implement program initiatives enhancing client services.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Program Manager (TH / PSH / SPC)
New Endeavors by Women
Washington, DC
01.2011 - 11.2018
- Manage the hiring, orientation, training, supervision, and evaluation of all program staff.
- Oversee all aspects of daily operations while supervising a team of 15 staff providing front desk reception, kitchen operations, case management, facility maintenance and overnight shelter support.
- Develop written reports for current grantors in observance with compliance requirements.
- Monitor staff input into HMIS database for accuracy and timeliness in compliance with TCP directives.
- Create and ensure monthly staff scheduling and 24/7 unencumbered coverage.
- Develop and maintain program related records i.e., staff timesheets, unusual and critical incident reports, supervision reports and grievances.
- Serve as an agency liaison between the programs and community partners such as DHS and TCP.
- Oversee all supportive services monthly budgets (balancing actuals with spending and report to accounting for invoicing purposes).
- Coordinate and facilitate all staff and client meetings, daily activities, and special events.
- Collect monthly rent payments, while maintaining rental ledger documenting financial transactions.
- Provide individual and group counseling, emergency consultation, and crisis interventions for chronically ill residents.
- Assemble, develop, and compile reporting documentation in preparation for grant recertification, NOFA applications and inspections.
Program Manager (SPC and SRO)
Community Family Life Services
Washington, DC
01.2009 - 03.2011
- Oversight of all aspects of daily operations while supervising a case management team.
- Developed written reports for current grantors in observance with compliance requirements.
- Assisted with the monitoring of grant budgets in alignment with organizational mandates.
- Created and ensure monthly staff schedule and 24/7 unencumbered coverage.
- Supervised program related records, staff timesheets, unusual and critical incident reports and grievances.
- Facilitated staff team meetings, trainings, and community meetings.
- Coordinated and facilitated DCHA meetings to maintain continuation of client housing annual subsidy.
- Collected monthly rent payments, while maintaining rental ledger and client calculation forms.
- Oversight of all program’s monthly budgets (balancing actual with spending and report to accounting for invoicing purposes).
- Coordinated and facilitated group meetings and all community related activities.
- Oversight and coordination of (SRO) and (PSH) housing facility operations in compliance with government regulatory agency contracts and grants.
- Provided individual and group counseling, emergency consultation, and crisis interventions for all chronically ill residents.
- Assembled and compiled reporting documentation in preparation for grant recertification and inspections.
- Facilitated Life Skills classes practicing the Living Well life skills modules focusing on the basic and advanced skills needed to succeed in multiple life dimensions.
Activity Coordinator
Hattie Holmes Sr. Wellness Center
Washington, DC
11.2007 - 07.2008
- Designed and produced event and activity calendars, newsletters, promotional material, and activity reports.
- Developed and recruited community resources, partnerships, and organizational supports.
- Oversight of all aspects of daily operations while supervising a full-time staff of four and various activity contractors.
- Facilitated group activities with focus on improving the overall health and well-being of senior clients.
- Maintained and processed client files and obtained required data for center reports.
- Processed invoices and payroll forms for full time staff and contractors.
- Managed scheduling of events, optimizing resource allocation and staff assignments.
- Collaborated with multidisciplinary teams to create comprehensive and meaningful programs tailored to individual needs.
Manager of Health & Wellness Services
N Street Village
Washington, DC
11.2002 - 03.2007
- Supervised Wellness Center and group homes support staff and volunteers while facilitating daily program operations and services.
- Developed and facilitated wellness activities designed to assist participants with individual health and wellness goals.
- Developed and recruited community resources, partnerships, and organizational supports.
- Created, implemented, and facilitated Women’s Health classes focusing on nutrition, exercise, and chronic illness management.
Licensed Practical Nurse
Bethesda Naval Hosp. /OMV Medical
06.2000 - 06.2001
- Sterilized medical equipment, stocked supplies and prepared treatment rooms for various gynecological and obstetrical procedures.
- Performed patient triage, wound care, medication administration, drug urinalysis, specimen collection, health risk assessments, care plan development and goal setting.
- Assisted physicians during routine gynecological and obstetrical exams, sonograms and patient assessments.
- Assisted in developing care plans based on patient assessments and needs.
- Collaborated with multidisciplinary teams to enhance patient care quality and efficiency.
Litigation Support Assistant
Williams & Connolly Law Firm
12.1989 - 08.1998
- Provided database and document support to Litigation Support Department.
- Supported lawyers, legal staff, and Sr. LSAs with litigation support tools.
- Created and maintained documents and transcripts for databases.
- Prepared and configured production subsets for case teams.
- Ensured to stay current on litigation support and courtroom presentation tools and technologies.
- Summarized litigation documents and submitted pertinent data to database.
- Developed chronological files used for courtroom presentations and discovery requests.
- Provided IT support for law firm employees.
Education
High School Diploma -
Crossland Senior High School
06-1987
Licensed Practical Nurse - Nursing Practice
The University of The District of Columbia
Washington, DC10-2000
Skills
- Leadership
- Trauma Informed Care
- Detail Oriented
- Excellent Oral Communication
- Excellent Written Communication
- CPR/First Aid
- Cultural Competence
- Effective Client Relations
- MS Office Suite
- Motivational Interviewing
- Effective Supervision
- Budget Management
- Addiction Counseling
- Grant Regulation Compliance
- Conflict Resolution
Certification
- The District of Columbia Board of Nursing - Licensed Practical Nurse Exp. 2023-06-30
- American Heart Association BLS for Health Providers - Adult/ Child/ Infant CPR & AED
- Training & Consulting Services, Inc - Addictions Counselor Preparatory Course 200 hrs Completed 2009
- ServSafe Certification - Food Handlers License
Timeline
Erna’s House Program Manager, PSH
N Street Village
11.2018 - 08.2025
Program Manager (TH / PSH / SPC)
New Endeavors by Women
01.2011 - 11.2018
Program Manager (SPC and SRO)
Community Family Life Services
01.2009 - 03.2011
Activity Coordinator
Hattie Holmes Sr. Wellness Center
11.2007 - 07.2008
Manager of Health & Wellness Services
N Street Village
11.2002 - 03.2007
Licensed Practical Nurse
Bethesda Naval Hosp. /OMV Medical
06.2000 - 06.2001
Litigation Support Assistant
Williams & Connolly Law Firm
12.1989 - 08.1998
High School Diploma -
Crossland Senior High School
Licensed Practical Nurse - Nursing Practice
The University of The District of Columbia