Summary
Overview
Work History
Education
Skills
Volunteer Experience
Programs And Activities
References
Timeline
Generic

London Hodge

Towson

Summary

Dynamic and results-driven professional with experience at Harford County Public Library, excelling in omni-channel order fulfillment and inventory management. Proven ability to enhance product flow and maintain organized displays, while delivering exceptional customer service. Strong communicator and multitasker, dedicated to achieving operational excellence and driving customer satisfaction.

Overview

8
8
years of professional experience

Work History

Technical Services Assistant

Harford County Public Library
Belcamp
06.2022 - 07.2025
  • Managed product flow from receipt to shelf by organizing and processing material deliveries to meet fulfillment timelines and prevent backlog.
  • Applied barcodes, RFID tags, spine labels, and protective covers in line with tagging and processing standards to ensure accurate inventory tracking.
  • Maintained detailed and accurate inventory records through database updates, supporting inventory accuracy and product availability.
  • Kept work areas and storage spaces clean and organized to streamline order fulfillment and restock processes.
  • Processed invoices by matching purchase orders with deliveries to support efficient omni-channel operations.

Sales Associate

Bath & Body Works
Bel Air
10.2020 - 03.2022
  • Supported replenishment and omni-channel product flow to maintain full and visually appealing merchandise displays on the sales floor.
  • Assisted with floorsets, signage placement, and product staging to meet brand visual merchandising standards and drive customer experience.
  • Used store technology to capture customer data, process orders, and assist with buy-online-pickup-in-store (BOPIS) transactions.
  • Worked collaboratively with team members and leadership to meet sales and omni fulfillment goals.

Cashier

Michaels
Bel Air
08.2019 - 03.2020
  • Maintained visual merchandising and recovery standards to ensure products were accessible for both in-store shoppers and omni-channel order pickups.
  • Supported seasonal product placement and organization to meet visual and replenishment priorities.
  • Processed customer purchases and engaged shoppers in loyalty programs while adhering to store operational standards.

Key Holder

In Her Styles
Baltimore
09.2017 - 07.2018
  • Led back-of-house organization and sales floor readiness while overseeing daily operations, including opening/closing procedures.
  • Trained and assigned responsibilities to new hires, ensuring timely completion of product flow and omni fulfillment tasks.
  • Resolved customer issues and coordinated with leadership to maintain service standards and support timely order fulfillment.
  • Executed visual merchandising strategies and maintained organized displays to align with promotional campaigns.

Education

Bachelor Degree - Marketing

University of Maryland Global Campus
Adelphi
07-2025

Skills

  • Omni-channel order fulfillment
  • BOPIS Support
  • Inventory Management
  • Product Flow Coordination
  • Visual Merchandising
  • Store Organization
  • Microsoft Office Suite
  • Strong Communication
  • Interpersonal Skills
  • Customer Service excellence
  • Multitasking
  • Task Prioritization

Volunteer Experience

  • Maryland Book Bank
  • Tabitha’s House

Programs And Activities

  • Biomedical Program, The Catholic High School of Baltimore
  • Art Honor Society, The Catholic High School of Baltimore

References

References available upon request.

Timeline

Technical Services Assistant

Harford County Public Library
06.2022 - 07.2025

Sales Associate

Bath & Body Works
10.2020 - 03.2022

Cashier

Michaels
08.2019 - 03.2020

Key Holder

In Her Styles
09.2017 - 07.2018

Bachelor Degree - Marketing

University of Maryland Global Campus

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London Hodge