Summary
Overview
Work History
Education
Skills
Timeline
Generic

London Morris

Pikesville

Summary

Experienced, motivated, and reliable high school student with a solid background in retail operations and customer service. Skilled at managing accurate high-volume transactions and providing positive customer interactions in a fast-paced setting. Proficient in cash handling and communication. Seeking a part-time position to continue developing skills in a dynamic, customer-focused environment. Aiming to contribute effectively to a team while further enhancing expertise in the retail industry.

Overview

2
2
years of professional experience

Work History

Cashier and Customer Service Associate

Rita's Italian Ice
03.2023 - Current
  • Operates food production equipment and prepares frozen treats and food items according to recipes and safety standards.
  • Provides warm, helpful, and friendly customer experience throughout customer interaction.
  • Resolves issues quickly to maintain satisfaction and loyalty.
  • Trusted to open and close store independently, manage shift responsibilities, and ensure smooth daily operations.
  • Processes high-volume transactions accurately, operating cash register and balancing cash drawers with accuracy.
  • Processes transactions via cash, check, electronic payment , and credit card transactions with excellent accuracy.
  • Maintains a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Proactively restocks supplies and monitors inventory levels, notifying supervisors when items are low.
  • Assists in training new team members on policies and best practices.
  • Resolves customer complaints professionally, leading to improved customer relations and loyalty.
  • Effectively juggles multiple responsibilities during high-traffic hours without compromising service quality.
  • Maintains organized work area and high standards of cleanliness throughout the store, following health and safety procedures.
  • Works flexible schedule and extra shifts to meet business needs.

Education

Pikesville High School
Pikesville
05-2027

Skills

  • Strong customer service kills
  • Strong work ethic
  • High integrity
  • Excellent time management skills
  • Demonstrated cash management and handling experience
  • Collaborates well with team
  • Strong communication skills
  • Reliable and responsible
  • Commitment to integrity
  • Strong conflict resolution skills
  • Refunds and exchanges
  • Proficient in POS operations
  • Inventory management
  • Detail-oriented currency management

Timeline

Cashier and Customer Service Associate

Rita's Italian Ice
03.2023 - Current

Pikesville High School

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London Morris