Lori Sanbower
Hagerstown
Summary
Detail-oriented scheduling professional known for enhancing patient satisfaction and streamlining appointment processes. Expertise in patient communication, record management, and scheduling software training. Results-driven healthcare coordinator with a strong background in appointment scheduling and patient communication. Proven ability to streamline processes and manage scheduling conflicts, ensuring optimal resource use and improved patient flow. Skilled medical receptionist with a focus on customer service and appointment scheduling. Experienced in maintaining accurate patient records and training staff on scheduling software, contributing to enhanced operational efficiency. Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach. Results-oriented Scheduler highly effective at managing calendars in demanding, fast-paced environments and versed in resource loading and operations sequencing.
Overview
9
9
years of professional experience
Work History
Cumberland Valley Retina
Hagerstown
05.2023 - Current
- Facilitated communication between patients and healthcare professionals to confirm appointments and address concerns.
- Incoming and outbound referrals are used to schedule patient appointments.
- Texting doctors for urgent patient scheduling.
- Coordinated daily schedules for medical staff, ensuring efficient patient flow and optimal resource use.
- Streamlined appointment booking process, reducing scheduling errors and enhancing patient satisfaction.
- Managed scheduling conflicts by prioritizing urgent cases and reallocating resources effectively.
- Collaborated with medical teams to develop a comprehensive scheduling system that improved overall efficiency.
- Maintained up-to-date patient records, ensuring accurate information for appointment scheduling and follow-ups.
- Provided training to new staff on scheduling software, enhancing team performance and productivity.
- Responded promptly to patient inquiries regarding scheduling, demonstrating strong customer service skills.
Medical Receptionist
Mid-Atlantic Retina
Hagerstown
01.2017 - 11.2017
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
Education
Bachelor of Science - Pychology
Ashford University
San Diego, CA06-2017
GED -
South Carroll High School
Sykesville, PA06-1993
Skills
- Appointment scheduling
- Patient communication
- Healthcare workflow optimization
- Scheduling software training
- Record management
- Customer relationship management
- Customer service
- Schedule coordination
- Telephone etiquette
- Patient scheduling
- Word processing
- Email management
- Mail coordination
Timeline
Cumberland Valley Retina
05.2023 - Current
Medical Receptionist
Mid-Atlantic Retina
01.2017 - 11.2017
Bachelor of Science - Pychology
Ashford University
GED -
South Carroll High School