Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Websites
References
Timeline
Generic

Lorraine Blair

Baltimore

Summary

Dynamic professional with extensive experience in fraud prevention and customer service at Artech LLC. Expertise in critical thinking and CRM management, consistently surpassing performance metrics. Strong problem-solving abilities and collaboration skills, delivering customized solutions that improve client satisfaction and drive operational success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Benefit Payment Control/Fraud Prevention Agent

Artech LLC
Morristown
02.2021 - 01.2025
  • Managed a high volume of inbound calls, addressing customer inquiries and requests efficiently.
  • Investigated suspected fraudulent claims, reviewing documents to mitigate potential fraud in the unemployment benefits program.
  • Documented customer interactions in CRM systems for comprehensive record-keeping.
  • Consistently exceeded performance metrics, including call handling time and client satisfaction scores.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Life Insurance Agent

American Income Life Insurance Agency
Columbia
07.2019 - 10.2020
  • Evaluated client needs and financial goals to create tailored insurance solutions.
  • Collaborated with underwriters to facilitate efficient policy acceptance and issuance.
  • Maintained detailed records of client interactions and policy information for accuracy.
  • Delivered market insights to leadership regarding competition and client service trends.

Lead Inside Sales Representative

TruGreen Lawn Care
Woodlawn
04.2017 - 01.2019
  • Expanded client base through strategic cold calling, networking, and market research.
  • Cultivated strong client relationships by delivering tailored solutions and resolving inquiries.
  • Surpassed sales goals by executing targeted sales initiatives and leveraging product knowledge.

Senior Admissions Advisor

Baltimore School of Massage
Linthicum
10.2015 - 03.2017
  • Evaluated qualifications through comprehensive interviews, ensuring document accuracy throughout the application process.
  • Developed marketing materials and executed social media campaigns to attract prospective students.
  • Organized campus tours, showcasing key facilities and programs to potential students and families.
  • Prepared and presented reports on recruitment activities and outcomes to senior management.

Senior Admissions Representative

Career Technical Institute
Washington
03.2013 - 09.2015
  • Organized campus tours and conducted in-person interviews to evaluate prospective students’ qualifications for admission.
  • Developed outreach initiatives to increase enrollment from underrepresented populations, enhancing diversity.
  • Managed student application process, ensuring accuracy of documents and clear communication regarding admissions policies.
  • Recruited, hired, and oriented departmental staff to support operational needs.
  • Advised students on course selection, graduation progress, and career decisions.
  • Assisted in creating marketing materials to boost student enrollment efforts.
  • Maintained detailed records of applicant interactions in admissions management software for accurate tracking.

Education

High School Diploma -

Fayetteville Technical Community College
Fayetteville, NC, US

Skills

  • Communication skills
  • Problem solving
  • Leadership
  • Time management
  • Attention to detail
  • Critical thinking
  • Adaptability
  • Interpersonal skills
  • Positive attitude
  • Goal-oriented mindset
  • Clear communication
  • Internet proficiency
  • Information documentation
  • Conflict resolution
  • Customer resolution
  • Reliability
  • Self-motivation
  • Multitasking
  • Decision making
  • Microsoft Office proficiency
  • Active listening
  • Analytical skills
  • CRM management
  • Fraud investigation
  • Customer needs assessment
  • Insurance verification
  • Medical terminology
  • Patient registration
  • HIPAA compliance
  • Billing and coding

Certification

Licensed Life Insurance Agent-2019

Medical Coding and Billing-2025

Affiliations

Assisted with preventing 14.7 million fraudulent claims.
Managed and mentored a recruitment team of 30 employees over 2 years.
Implemented upselling techniques, increasing average sale value by 15% over three months.

Accomplishments

  • Awarded as the Top Salesperson with for 1 year.
  • Awarded 3 year service top enrollment and retention admissions representative.

References

References available upon request.

Timeline

Benefit Payment Control/Fraud Prevention Agent

Artech LLC
02.2021 - 01.2025

Life Insurance Agent

American Income Life Insurance Agency
07.2019 - 10.2020

Lead Inside Sales Representative

TruGreen Lawn Care
04.2017 - 01.2019

Senior Admissions Advisor

Baltimore School of Massage
10.2015 - 03.2017

Senior Admissions Representative

Career Technical Institute
03.2013 - 09.2015

High School Diploma -

Fayetteville Technical Community College

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Lorraine Blair