Lorraine Smith-Amos
Bowie
Summary
Skilled Medical Receptionist and Surgical Scheduler, adept in front desk operations and HIPAA compliance, enhanced patient satisfaction at Anne Arundel Medical Center by streamlining surgical schedules. Demonstrated exceptional telephone etiquette and patient registration skills, significantly improving office efficiency and patient experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Developed excellent communication and problem-solving skills in healthcare environment, focusing on patient interactions and information management. Skilled in handling inquiries, resolving issues, and ensuring patient satisfaction. Seeking to transition into new field, leveraging these transferable skills to make meaningful impact.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Nutrition and Diabetes EDuction Center
02.2017 - 12.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Surdical Scheduler
Anne Arundel Medical Center
03.2010 - 04.2016
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Facilitated efficient rescheduling of cancelled or postponed procedures while minimizing disruption for both patients and providers.
- Reduced scheduling conflicts by proactively identifying potential issues and addressing them promptly.
- Coded correct procedures for physician and billing purposes.
- Enhanced patient satisfaction by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Followed physician's orders and availability calendar to schedule tests and procedures.
Education
High School Diploma -
Calvert Senior High
Prince Frederick, MDCNA Certification - Nursing Assistant
OneNurse
Lanham, MDSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- HIPAA compliance
Certification
- Medical Terminology Certificate – Various accredited organizations or educational institutions.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Medical Receptionist
Nutrition and Diabetes EDuction Center
02.2017 - 12.2020
Surdical Scheduler
Anne Arundel Medical Center
03.2010 - 04.2016
- Medical Terminology Certificate – Various accredited organizations or educational institutions.
- Basic Life Support (BLS) Certification - American Heart Association.
High School Diploma -
Calvert Senior High
CNA Certification - Nursing Assistant
OneNurse
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