Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Lotanna Okoye

Hyattsville

Summary

Motivated professional with a foundation in Information and Computer Systems. Handles customer inquiries and problem resolution with strong communication and critical thinking skills. Committed to delivering quality service and supporting team objectives in a fast-paced environment.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

2026
2026
years of professional experience

Work History

Merchandise Stocker

Petco
  • Stocked merchandise on shelves, ensuring proper placement and visibility for customers.
  • Assisted in maintaining inventory levels through accurate restocking and organization.
  • Collaborated with team members to execute promotional displays and seasonal setups.
  • Monitored product expiration dates, removing outdated items from shelves promptly.
  • Provided excellent customer service by answering inquiries regarding products and store layouts.
  • Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
  • Optimized storage space utilization with well-organized backstock areas and clear labeling systems for easy retrieval of products.
  • Aided in efficient inventory control measures, identifying potential overstocks or shortages based on sales trends.

Customer Service Representative

Burlington Stores, Inc.
  • Assisted customers with inquiries and resolved issues efficiently.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained knowledge of product promotions and store policies.
  • Collaborated with team members to enhance customer experience.
  • Handled returns and exchanges following company procedures.
  • Educated customers on product features and benefits effectively.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided support during peak hours to ensure smooth operations.

Web Developer

EssenzaByBlossoms
12.2025 - 01.2026

Spearheaded website development and management for an emerging aromatherapy business called EssenzaByBlossoms.

  • Increased website traffic through search engine optimization strategies and targeted content creation.
  • Oversaw technical issues and troubleshooting requests to resolve user problems.

Education

Bachelor of Science - Information And Computer Systems

Morgan State University
Baltimore, MD
05-2028

Skills

  • Clear communication
  • Verbal and written communication
  • Workflow efficiency
  • Critical thinking
  • Computer proficiency
  • Team development
  • De-escalation techniques
  • Assertiveness

Interests

  • Supporting STEM education initiatives and mentorship programs
  • Web Development and Design
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Interior Design

Timeline

Web Developer

EssenzaByBlossoms
12.2025 - 01.2026

Merchandise Stocker

Petco

Customer Service Representative

Burlington Stores, Inc.

Bachelor of Science - Information And Computer Systems

Morgan State University
Lotanna Okoye