Lotanna Okoye

• Stocked merchandise on shelves, ensuring proper placement and visibility for customers.
• Assisted in maintaining inventory levels through accurate restocking and organization.
• Collaborated with team members to execute promotional displays and seasonal setups.
• Monitored product expiration dates, removing outdated items from shelves promptly.
• Provided excellent customer service by answering inquiries regarding products and store layouts.
• Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
• Optimized storage space utilization with well-organized backstock areas and clear labeling systems for easy retrieval of products.
• Aided in efficient inventory control measures, identifying potential overstocks or shortages based on sales trends.

• Assisted customers with inquiries and resolved issues efficiently.
• Processed transactions accurately using point-of-sale systems.
• Maintained knowledge of product promotions and store policies.
• Collaborated with team members to enhance customer experience.
• Handled returns and exchanges following company procedures.
• Educated customers on product features and benefits effectively.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Provided support during peak hours to ensure smooth operations.

Spearheaded website development and management for an emerging aromatherapy business called EssenzaByBlossoms.

• Increased website traffic through search engine optimization strategies and targeted content creation.
• Oversaw technical issues and troubleshooting requests to resolve user problems.