Louis Abraham
Laurel
Summary
Dynamic analytics leader with extensive experience at Verizon Wireless, driving enterprise KPI reporting and advanced analytics initiatives. Expert in SQL and data visualization, I have successfully enhanced operational efficiency and decision-making through predictive modeling and cross-functional collaboration, achieving double-digit improvements in performance metrics.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Manager, Business Intelligence & Analytics
Verizon Wireless
02.2025 - Current
- Led enterprise business intelligence and analytics strategy supporting large-scale transformation initiatives, partnering with executive leadership and cross-functional teams to deliver KPI reporting, advanced analytics, and machine learning-enabled insights.
- Delivered advanced SQL-driven analytics, statistical analysis, and machine learning insights to improve performance, operational efficiency, and decision quality.
- Designed and deployed real-time executive dashboards and KPI scorecards, providing visibility into operational, financial, and service performance metrics.
- Established standardized KPI frameworks, metric definitions, and governance models, driving consistency and adoption across multiple business units.
- Led data quality and remediation initiatives, restoring accuracy, reliability, and trust in enterprise reporting and downstream analytics.
Senior Manager | Business Intelligence & Analytics
Verizon Wireless
05.2022 - 02.2025
- Provided analytics leadership supporting platform readiness, orchestration, and performance monitoring initiatives across enterprise systems.
- Designed and delivered advanced analytics dashboards and monitoring solutions using SQL, Tableau, Power BI, SSRS, Qlik, Looker, and enterprise data warehouses.
- Performed cohort-based, trend, and diagnostic analysis to support system readiness, performance optimization, and operational planning.
- Automated daily and recurring reporting workflows, enabling proactive monitoring, targeted intervention, and reduced operational risk.
Consultant | Data & Reporting Analysis
Verizon Wireless
Hanover
01.2017 - 05.2022
- Delivered enterprise business intelligence, advanced analytics, data science, and predictive modeling solutions across multiple business domains.
- Designed and implemented scalable SQL Server, SSRS, and Tableau reporting solutions, improving performance, reliability, and analytical consistency.
- Built predictive and statistical models using regression, time-series forecasting, clustering, random forest, neural networks, and sentiment analysis techniques.
- Leveraged Teradata Aster for large-scale analytics, segmentation, pattern detection, and high-volume data processing.
- Served as a Tier-3 SQL and analytics subject matter expert, resolving complex data issues, performance bottlenecks, and reporting defects.
- Delivered executive-ready forecasting, benchmarking, and KPI performance analysis to support strategic planning and leadership decision-making.
Data Consultant | Business Intelligence Analyst
Verizon Wireless
Hanover
05.2012 - 01.2017
- Developed and optimized SQL queries and analytical datasets to support project analysis, KPI reporting, performance benchmarking, and ranking-based analytics.
- Delivered automated recurring reports (daily, weekly, monthly, quarterly, annual) highlighting trends, performance gaps, and improvement opportunities for leadership and operational teams.
- Built and maintained centralized data repositories and reporting environments, supporting data access, governance, version control, and routine audits.
- Served as a cross-functional analytics liaison for new product and service initiatives, supporting data readiness, performance tracking, and go-to-market measurement.
- Designed and implemented performance enablement and coaching analytics, driving measurable improvements in completion and adoption rates across multiple teams (double-digit percentage increases).
- Created multi-metric executive reporting packages to support quarterly and annual reviews, incorporating standardized targets, scenario views, and opportunity analysis.
- Developed PowerPoint-ready and executive-facing reports with embedded analytics, structured narratives, and decision-support visuals.
- Authored scripts and automated workflows to support data ingestion, data cleansing, transformation, migration, and analytics model creation.
- Built pivot-based analytical models enabling flexible slicing, filtering, and drill-down analysis.
- Produced workflow diagrams, process maps, charts, and Gantt timelines to clearly document analytical processes, dependencies, and delivery schedules.
Data Analyst | Reporting Analyst
Verizon Wireless
Laurel
08.2008 - 05.2012
- Optimized complex SQL queries to improve performance, reduce execution time, and support scalable reporting across large relational datasets.
- Designed, calculated, and maintained enterprise KPIs and performance metrics supporting operational, financial, and customer analytics use cases.
- Extracted, transformed, and analyzed data from enterprise data warehouses, operational data stores, and internal source systems to support recurring and ad-hoc reporting.
- Built automated Excel-based analytical models and reports, leveraging advanced formulas, pivots, macros, and multi-source data connections.
- Developed executive-ready dashboards and reports in Excel and PDF formats to enable fast, data-driven decision-making.
- Performed pricing, usage, and trend analysis to identify optimization opportunities and performance risks.
- Implemented data validation, reconciliation, and quality control processes to ensure accuracy, consistency, and reliability of reported metrics.
- Designed and maintained custom relational databases to store and analyze large, complex datasets for enterprise reporting needs.
- Served as a reporting and analytics subject matter expert, supporting metric definitions, reporting logic, and analytical best practices.
- Documented reporting processes, calculation logic, and data controls to improve reproducibility, auditability, and knowledge transfer.
- Continuously evaluated reporting workflows and analytical methods, recommending improvements to increase efficiency and data integrity.
- Supported onboarding and training of analysts on reporting tools, SQL querying, and analytical methodologies.
Education
Bachelor of Science - Management Information Systems (Business Analytics)
Pearson Institute of Higher Education
Baltimore, MD01.2027
Computer Applications - Querying Microsoft SQL Server 2014
ITCAP Pima Community College
Tucson, AZ01.2017
Bachelor of Science - Decision Information Systems
University of Maryland
College Park, MD01-1999
GED -
Maryland Department Of Education
Baltimore, MD01-1999
Skills
- Enterprise KPI Reporting
- Predictive modeling
- Metric Governance
- Scorecards
- Executive Dashboards
- Performance Management Reporting
- Business Intelligence (BI) Strategy
- Analytics Leadership
- Data Science
- Machine Learning
- Predictive Analytics
- Diagnostic Analytics
- Advanced SQL
- Microsoft SQL Server
- Query Optimization
- Teradata Aster Analytics
- Large-Scale Data Processing
- Statistical Analysis
- Regression
- Clustering
- Forecasting
- Data Modeling
- ETL
- Data Warehousing
- EDW
- ODS
- Data Visualization
- Reporting
- Tableau
- Power BI
- Qlik
- Looker
- SSRS
- Self-Service BI
- Analytics Enablement
- Root-Cause Analysis
- Cohort Analysis
- Segmentation
- Data Quality
- Validation
- Reporting Integrity
- Machine learning
- Dashboard development
- Data-driven decision making
- Data analytics
- Data visualization
- SQL querying
- Business analytics
- Reporting oversight
- Documentation and reporting
- Cross-functional collaboration
- Logistics operations management
Certification
- Six Sigma Green Belt - Villanova University
- A+ Network - Bloomfield College
- UiPath Process Mining - Verizon
- Agile & Scrum Practitioner - Verizon
Value Summary
Designed and governed enterprise KPI frameworks supporting executive, operational, and functional reporting., Standardized metric definitions and calculation logic across BI platforms, reducing KPI discrepancies by 30%., Built automated KPI reporting pipelines and scorecards improving reporting cycle time by 40% and increasing leadership visibility., Developed predictive and diagnostic models using statistical analysis, regression, clustering, and machine learning techniques., Leveraged Teradata Aster for large-scale analytics, cohort analysis, segmentation, and pattern detection across high-volume datasets., Applied machine learning outputs to performance optimization, forecasting, and decision support use cases., Delivered executive dashboards, KPI scorecards, and operational reports using Tableau, Power BI, Qlik, and SSRS., Built SQL-driven reporting solutions on Microsoft SQL Server enabling scalable, repeatable insight delivery., Enabled self-service BI through governed datasets, standardized KPIs, and intuitive visualization design., Identified and resolved critical data quality issues impacting KPI reporting, analytics, and machine learning outputs., Implemented data validation, reconciliation, and control processes to restore trust in enterprise reporting., Partnered with senior stakeholders to align analytics outputs with business objectives and measurable outcomes.
Timeline
Senior Manager, Business Intelligence & Analytics
Verizon Wireless
02.2025 - Current
Senior Manager | Business Intelligence & Analytics
Verizon Wireless
05.2022 - 02.2025
Consultant | Data & Reporting Analysis
Verizon Wireless
01.2017 - 05.2022
Data Consultant | Business Intelligence Analyst
Verizon Wireless
05.2012 - 01.2017
Data Analyst | Reporting Analyst
Verizon Wireless
08.2008 - 05.2012
Bachelor of Science - Management Information Systems (Business Analytics)
Pearson Institute of Higher Education
Computer Applications - Querying Microsoft SQL Server 2014
ITCAP Pima Community College
Bachelor of Science - Decision Information Systems
University of Maryland
GED -
Maryland Department Of Education