Summary
Overview
Work History
Education
Skills
Second Degree Black Belt
Timeline
Generic

LOUIS WEBB

Annapolis

Summary

Dynamic Table Games Floor Supervisor at MGM National Harbor with a proven track record in optimizing operations and enhancing guest experiences. Expert in money handling and keen observation, I effectively managed disputes and improved team performance, ensuring a secure and enjoyable gaming environment. Committed to reliability and exceptional customer service.

Overview

12
12
years of professional experience

Work History

Table Games Dealer

Hollywood Casino Perryville
11.2023 - Current
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

Food Server

Blackwall Hitch
04.2023 - 10.2023
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.

Table Games Dealer

Maryland Live Casino
05.2022 - 01.2023
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Monitored game for potential security risk to protect operation and players.

Table Games Floor Supervisor

MGM National Harbor
11.2016 - 07.2022
  • Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
  • Optimized scheduling processes to ensure adequate coverage during peak hours without sacrificing employee satisfaction or work-life balance.
  • Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
  • Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.

Table Games Dealer

Maryland Live Casino
03.2015 - 11.2016

Main Banker

Maryland Live Casino
01.2013 - 03.2015
  • Strived for continuous improvement by seeking out feedback from peers and supervisors, implementing changes as needed to deliver optimal performance in the Main Bank role.
  • Prepared detailed reports on Main Bank activities as required by management, providing valuable insights into operational performance trends.
  • Provided exceptional service to both internal and external customers while maintaining professional conduct even under high-pressure situations.
  • Conducted thorough investigations into any discrepancies or irregularities, taking appropriate action when necessary to maintain integrity within the Main Bank operations.
  • Provided maintenance and upkeep for the TRU and ATM machines throughout the building

Education

High School Diploma -

Annapolis High School
Annapolis
06-2009

Skills

  • Reliability and punctuality
  • Excellent customer service
  • Keen observation
  • Money handling expertise
  • Patience and composure
  • Strong mathematical skills
  • Game rules
  • Table management
  • Guest service

Second Degree Black Belt

Fun fact. I have earned my second degree black belt from East Coast Martial Arts in Annapolis MD.

Timeline

Table Games Dealer

Hollywood Casino Perryville
11.2023 - Current

Food Server

Blackwall Hitch
04.2023 - 10.2023

Table Games Dealer

Maryland Live Casino
05.2022 - 01.2023

Table Games Floor Supervisor

MGM National Harbor
11.2016 - 07.2022

Table Games Dealer

Maryland Live Casino
03.2015 - 11.2016

Main Banker

Maryland Live Casino
01.2013 - 03.2015

High School Diploma -

Annapolis High School

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LOUIS WEBB