LOUIS WEBB
Annapolis
Summary
Dynamic Table Games Floor Supervisor at MGM National Harbor with a proven track record in optimizing operations and enhancing guest experiences. Expert in money handling and keen observation, I effectively managed disputes and improved team performance, ensuring a secure and enjoyable gaming environment. Committed to reliability and exceptional customer service.
Overview
12
12
years of professional experience
Work History
Table Games Dealer
Hollywood Casino Perryville
1201 Chesapeake Overlook Pkwy, Perryville, MD
11.2023 - Current
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Food Server
Blackwall Hitch
Annapolis, MD
04.2023 - 10.2023
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Table Games Dealer
Maryland Live Casino
Hanover, MD
05.2022 - 01.2023
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
Table Games Floor Supervisor
MGM National Harbor
National Harbor, MD
11.2016 - 07.2022
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Optimized scheduling processes to ensure adequate coverage during peak hours without sacrificing employee satisfaction or work-life balance.
- Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
- Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.
Table Games Dealer
Maryland Live Casino
Hanover, MD
03.2015 - 11.2016
Main Banker
Maryland Live Casino
Hanover, MD
01.2013 - 03.2015
- Strived for continuous improvement by seeking out feedback from peers and supervisors, implementing changes as needed to deliver optimal performance in the Main Bank role.
- Prepared detailed reports on Main Bank activities as required by management, providing valuable insights into operational performance trends.
- Provided exceptional service to both internal and external customers while maintaining professional conduct even under high-pressure situations.
- Conducted thorough investigations into any discrepancies or irregularities, taking appropriate action when necessary to maintain integrity within the Main Bank operations.
- Provided maintenance and upkeep for the TRU and ATM machines throughout the building
Education
High School Diploma -
Annapolis High School
Annapolis06-2009
Skills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money handling expertise
- Patience and composure
- Strong mathematical skills
- Game rules
- Table management
- Guest service
Second Degree Black Belt
Fun fact. I have earned my second degree black belt from East Coast Martial Arts in Annapolis MD.
Timeline
Table Games Dealer
Hollywood Casino Perryville
11.2023 - Current
Food Server
Blackwall Hitch
04.2023 - 10.2023
Table Games Dealer
Maryland Live Casino
05.2022 - 01.2023
Table Games Floor Supervisor
MGM National Harbor
11.2016 - 07.2022
Table Games Dealer
Maryland Live Casino
03.2015 - 11.2016
Main Banker
Maryland Live Casino
01.2013 - 03.2015
High School Diploma -
Annapolis High School