Louisa Bangassou
Hagerstown
Summary
I have 8 years of customer services' experiences in Retail Industry. I always aim for the highest level of quality with all tasks that I am given. I am dedicated to working hard while remaining positive. I have exceptional communication skills and am able to relate to a variety of people. I continually learn new strategies and techniques to work with customer complaints while solving the customer's problems. To be added, I am able to keep a level head while working under pressure.
Experienced Production Team Lead with background in overseeing daily production operations, scheduling staff and ensuring product quality. Strengths include strong leadership skills, effective communication and problem-solving abilities. Notable contributions include streamlining production processes to enhance efficiency and implementing new safety protocols to reduce workplace incidents.
Overview
13
13
years of professional experience
Work History
Production Team Lead
REM
04.2024 - 10.2025
- Strong attention to quality and detail oriented
- Basic math and reading skills
- Demonstrate a solid work ethic through diligent effort, good decision making, functioning as a good team player
- Basic computer, math and tape measuring skills
- Strong organizational and problem-solving skills
- Troubleshooting skills/experience
- Worting knowledge of the Server and Switch.
- Assist workers in solving work problems in the station
- Make sure all the tech cleaning their work equipment and their station before leave.
- Assists in the training for the new employees on the production floor and on the computer.
- Trained new team members on equipment operation and safety protocols.
- Assessed employee performance on a regular basis for further improvement in their job roles.
- Notified supervisors about production problems and helped identify and correct concerns.
- Produced quality products by palletizing, packaging and assembling finished items.
- Hand-assembled needed parts with bolts and screws.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
Package handler
Ulta warehouse
Chambersburg
01.2024 - 04.2024
- Marked and labeled containers with accurate shipping information to prevent delays.
- Utilized pallet jacks to move items to and from different warehouse locations.
- Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
- Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.
- Used tools, sprayers and cleaning solutions to clean contaminants from work areas
Sales Representative
SPRINT
06.2016 - 11.2021
- Identify the right solutions for customer billing, technical and/or account issues
- Set up accounts, so customers are ready to use their new devices and plans as soon as they leave the store
- Assist in sales transactions
Store Supervisor
METROPCS
08.2015 - 06.2016
- Ensure all delivery orders are correct by matching part numbers to appropriate orders
- Collect payments
- Make sure the returned parts are back in stock
- Handle inventory daily using Microsoft excel
- Greet customers and help them with any concern they have
- Listen to the customers and meet their needs and wants.
- Offer and recommend necessary parts like insurance, phone cases and other accessories
- Goals focus, motivate and pushing employees to their best.
Yogurt, Supervisor
SWEET FROG premium
03.2013 - 01.2016
- Handled payroll and inventory
- Balanced cash registers
- Greeted customers and answered theirs questions with confidence
- Trained new hires
- Cleaned machines
Sale Rep (Appliances)
SEARS
03.2013 - 11.2015
- Ensure all delivery orders are correct by matching part numbers to appropriate orders
- Collect payments upon successful delivery of parts
- Make sure the returned part are back in stock
- Do inventory daily
- Greet customers and help them with any concern they bring in
- Greet customers
- Present the products to customers by providing specific and clear details
- Ensure that the customer service standard is met
- Pay attention to the customers' needs in order to provide them with something that fit perfectly
Front Desk and Server
RESIDENCE INN HOTEL
08.2012 - 03.2014
- Assured that the guests enjoy their stay
- Greeted any person that enter the hotel with a smile
- Answered calls
- Take orders, prepare bills, collect payments
- Assured that the food quality met the customers' requests
- Delivered foods to guests' rooms
- Called back 10 min after to assure that the guest was satisfied
Shipping Clerk
Staples Distribution
Hagerstown
- Process customer orders to be shipped out, Count Inventory with the RF Scanner.
- Unload trucks from dock onto conveyor and keep lines full for consistent work flow.
- Pack and process items through company's computer system.
- Picked customer orders on a multi-level mezzanine.
- Prepared Customer orders to be shipped out to the customer
Package Handler
Home Depot
- Marked and labeled containers with accurate shipping information to prevent delays.
- Utilized pallet jacks to move items to and from different warehouse locations.
- Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
- Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.
- Used tools, sprayers and cleaning solutions to clean contaminants from work areas.
- Inspected outgoing shipments to maintain effective quality assurance standards.
Education
finance -
Montgomery college
Sherwood high school -
Skills
- Fluent French
- Fluent English
- Proficient in Microsoft Office
- Proficient in Excel
- Pallet jack
- Sales
- Ability to learn quickly
- Software Troubleshooting
- Customer service
- Always punctual
Timeline
Production Team Lead
REM
04.2024 - 10.2025
Package handler
Ulta warehouse
01.2024 - 04.2024
Sales Representative
SPRINT
06.2016 - 11.2021
Store Supervisor
METROPCS
08.2015 - 06.2016
Yogurt, Supervisor
SWEET FROG premium
03.2013 - 01.2016
Sale Rep (Appliances)
SEARS
03.2013 - 11.2015
Front Desk and Server
RESIDENCE INN HOTEL
08.2012 - 03.2014
Shipping Clerk
Staples Distribution
Package Handler
Home Depot
finance -
Montgomery college