Lucia Simoncelli-DiBenedetto

I worked for the restaurant Sonny's of NY in Sykesville, MD.

There, I worked as a cashier, busser, and food runner. I learned various skills, such as using both POS and DoorDash systems. I also handled phone calls to communicate orders to the kitchen. This job has provided me with the ability to communicate with both customers and the kitchen, and with various systems.

• Responded promptly to customer inquiries and requests for additional items or services, including resolving customer complaints regarding food quality or service, in a professional manner. Also, communicating effectively with kitchen staff regarding customer requests.
• Maintained a friendly attitude towards customers at all times.
• Operated the cash register efficiently to process payments from customers. Processed payments using the POS system and accepted cash, credit cards, and checks. Adhered to company policies and procedures concerning cash handling practices.
• Maintained a clean work area by wiping down counters, sweeping floors. Cleaning and sanitizing work areas throughout the shift, including countertops, floors, and equipment.
• Delivered food to guests in a timely manner while following safety protocols. Organized food orders and ensured accuracy of items served to customers.
• Greeted and welcomed customers as they arrived at the restaurant.
• Provided assistance with clearing plates from tables after meals were completed. Performed daily side work, such as polishing and maintaining silverware, folding napkins, and restocking condiments.
• Inspected dining room furniture for cleanliness prior to seating guests. Maintained cleanliness of restaurant dining area throughout shift.
• Adhered to sanitation guidelines when handling food and beverage items.
• Took initiative to help others whenever necessary.

I worked as a cashier, busser, and food runner at Carmines. I learned various skills, such as getting experience working in a fast-paced situation, satisfying orders, and communicating orders to the kitchen. I learned how to use a manual cash register and to use ticket slips.

• Processed payments using POS system and accepted cash, credit cards, and checks.
• Adhered to company policies and procedures concerning cash handling practices.
• Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts and preparing deposits for bank pick-up.
• Checked expiration dates on food products before stocking shelves or selling them to customers.
• Assisted in training new restaurant staff members on proper cashier procedures.
• Assisted other employees in completing tasks when needed or requested by supervisor.
• Balanced cash drawers at the beginning and end of shifts.
• Adhered to company policies and procedures at all times.
• Maintained a clean work area by wiping down counters, sweeping floors.
• Greeted customers, answered questions and provided general information regarding menu items.
• Handled customer complaints in a professional manner to ensure satisfaction.
• Assisted management with inventory control processes such as restocking supplies.
• Stocked shelves with merchandise and ensured all products were properly labeled.
• Kept records of transactions made during shift on daily sales report log sheets.
• Verified accuracy of orders prior to checkout to ensure correct pricing was applied.
• Processed customer payments quickly and returned exact change and receipts.
• Maintained work area and kept cash drawer organized.