Luz Daniela Esquivel Lara
Glen Burnie
Summary
Versatile leader with a track record of enhancing team productivity and customer satisfaction at Maryland Speedy Tag & Title. Expert in workload management and customer service, adept at driving performance improvements. Demonstrated success in staff management and problem resolution, achieving significant increases in efficiency and customer loyalty.
Experienced with team leadership, fostering productive and cohesive work environment through clear communication and conflict resolution. Utilizes strategic planning to guide teams toward achieving organizational goals. Track record of improving team performance and driving successful project completion.
Team management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, conflict resolution, and performance improvement. Known for reliability and adaptability in dynamic environments. Valued for excellent communication skills and ability to motivate and lead teams toward common goals.
Overview
5
5
years of professional experience
Work History
Team Leader Manager
Maryland Speedy Tag & Title
03.2022 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Cashier
El Pilar
08.2020 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Nurse
Pediatric Office
04.2021 - 07.2021
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
Education
Sterile Processing
Ashworth College
Norcross, GASkills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Employee scheduling
- Succession planning
- Workforce planning
- Team leadership
- Customer service
- Teamwork and collaboration
- Decision-making
- Staff management
- Computer skills
- Problem resolution
- Professional and courteous
- Work Planning and Prioritization
- Goal setting
- Good judgment
- Documentation and reporting
- Task prioritization
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Team Leader Manager
Maryland Speedy Tag & Title
03.2022 - Current
Nurse
Pediatric Office
04.2021 - 07.2021
Cashier
El Pilar
08.2020 - 03.2023
Sterile Processing
Ashworth College
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