Lydia Andress
Baltimore
Summary
Dynamic Emergency Medical Services leader transitioning into the maritime industry, offering a robust background in communication and proven leadership skills. Extensive experience in high-pressure environments has honed the ability to make critical decisions swiftly and effectively. A passion for safety and teamwork drives a commitment to fostering collaborative environments and ensuring operational excellence. Eager to leverage diverse expertise to enhance maritime safety and efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Communications
Procare Ambulance of Maryland
08.2023 - 08.2025
- Oversaw scheduling of dispatchers and call intake specialists.
- Supervised communication center employees and provided training focused on maximizing overall performance.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Monitored flow of paperwork and directed information to appropriate departments.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Closely monitored dispatch board to triage and prioritize over 150 daily calls.
- Managed crisis communication, mitigating negative publicity during high-profile incidents.
Lead Dispatcher
Procare Ambulance of Maryland
02.2021 - 08.2023
- Assisted in resolving customer complaints and grievances.
- Enhanced communication between field personnel and the dispatch team by establishing clear protocols and utilizing effective communication tools.
- Monitored system performance and implemented improvements as needed, maintaining the highest level of service for clients.
- Tracked and reviewed charts, graphs, schedules and other statistics to maximize on-time performance, minimize customer wait times and service disruptions.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
Dispatcher
Butler Medical Transportation
10.2019 - 03.2020
- Assisted in resolving customer complaints and grievances.
- Enhanced communication between field personnel and the dispatch team by establishing clear protocols and utilizing effective communication tools.
- Monitored system performance and implemented improvements as needed, maintaining the highest level of service for clients.
- Tracked and reviewed charts, graphs, schedules and other statistics to maximize on-time performance, minimize customer wait times and service disruptions.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
Sailing Instructor
Corsica River Yacht Club
05.2012 - 09.2012
- Documented daily class attendance, performance, weather, and other key details.
- Conducted comprehensive safety lectures, ensuring all students were well-prepared for potential hazards on the water.
- Established rapport with diverse groups of learners by adapting instructional strategies to suit individual needs.
- Provided personalized feedback to students, enabling them to improve their sailing skills and achieve personal goals.
- Conducted regular equipment inspections, guaranteeing optimal functionality for safe and efficient training sessions.
High School Sailing Coach
Baltimore County Sailing Center
09.2009 - 12.2011
- Coordinated travel logistics for local, regional, and national regattas, allowing athletes to focus solely on their performance during competitions.
- Promoted a culture of sportsmanship among team members, fostering respect for competitors, teammates, officials, and the sport itself.
- Established strong relationships with parents and guardians, keeping them informed about athlete progress while seeking input on program improvements.
- Facilitated goal-setting sessions with athletes, helping them develop clear objectives for personal improvement and competitive success.
- Supported athlete development by providing constructive feedback after each practice and competition.
- Implemented video analysis techniques to provide detailed feedback on athlete technique and areas for improvement.
Sailing Instructor
Baltimore County Sailing Center
05.2008 - 09.2011
- Documented daily class attendance, performance, weather, and other key details.
- Conducted comprehensive safety lectures, ensuring all students were well-prepared for potential hazards on the water.
- Established rapport with diverse groups of learners by adapting instructional strategies to suit individual needs.
- Provided personalized feedback to students, enabling them to improve their sailing skills and achieve personal goals.
- Conducted regular equipment inspections, guaranteeing optimal functionality for safe and efficient training sessions.
Education
US Coastguards License
Mariner's Learning System
01-2026
- Emergency Management
University of Maryland Baltimore County
Associates Degree - Psychology
Community College of Baltimore County
Skills
- Strong technical skills
- Transport logistics management
- Proficient in TraumaSoft, Zoll, and 911 system CAD
- Crisis response
- Effective internal communications
- Emergency Medical Technician
- Level 1 Sailing Certification
Certification
- EMT - Certified Emergency Medical Technician
- Level 1 Sailing Certification
Timeline
Director of Communications
Procare Ambulance of Maryland
08.2023 - 08.2025
Lead Dispatcher
Procare Ambulance of Maryland
02.2021 - 08.2023
Dispatcher
Butler Medical Transportation
10.2019 - 03.2020
Sailing Instructor
Corsica River Yacht Club
05.2012 - 09.2012
High School Sailing Coach
Baltimore County Sailing Center
09.2009 - 12.2011
Sailing Instructor
Baltimore County Sailing Center
05.2008 - 09.2011
Associates Degree - Psychology
Community College of Baltimore County
US Coastguards License
Mariner's Learning System
- Emergency Management
University of Maryland Baltimore County
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