Dynamic Member Advocate Specialist with extensive health insurance knowledge and a proven track record at EHealth. Expert in navigating open enrollment and enhancing customer service through effective multi-channel communication. Compassionate Member Advocate known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, member engagement, and policy advocacy. Excel in communication, empathy, and problem-solving to enhance member satisfaction and support organizational goals.
Certificate in Quality & Safety from the Institute for Healthcare Improvement, FEMA and Emergency Management Institute Certified, Graduated Cum Laude (Eagle Gate), Internship Madigan Army Medical Center/Joint Base Lewis McChord