Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Lyndsay Bower

Dickerson,MD

Summary

Team Leader experienced in directing activities of large workgroups and projects. Provides dynamic project management, develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Lead Associate

Booz Allen
08.2012 - Current
  • Built strong customer relationships and enhanced client satisfaction with effective communication, attentive response, and prompt resolution of concerns.
  • Evaluated team member performance regularly, providing constructive feedback to ensure continuous improvement for more than 15 team members.
  • Improved team productivity by streamlining workflow processes and implementing efficient project management practices including Lean Six Sigma and Agile methodologies.
  • Mentored and guided employees across six functional teams to foster proper completion of assigned duties.

Quality Improvement Coordinator

Adventist Healthcare Shady Grove Hospital
07.2010 - 08.2012
  • Developed quality improvement plans, policies and operational guidelines.
  • Documented and reported issues with compliance, standards of care, and quality assurance requirements.
  • Created and implemented effective care plans.
  • Evaluated competency of clinical staff, documenting performance, and recommending improvements.
  • Assessed ongoing operations against standards.
  • Implemented robust root cause analysis methodologies to address recurring issues, minimizing future occurrences effectively.
  • Ensured compliance with industry regulations through meticulous documentation and recordkeeping.
  • Conducted 10+ comprehensive audits to identify areas of opportunity and implement corrective actions for continuous improvement.
  • Evaluated the effectiveness of multiple implemented quality improvement initiatives, adjusting strategies as necessary to ensure sustainable progress.
  • Enhanced organizational efficiency by streamlining quality improvement initiatives and projects.
  • Managed 4+ quality improvement projects simultaneously, ensuring timely completion within budget constraints.
  • Established a culture of continuous improvement, fostering proactive problem-solving among team members.

Clinical Program Coordinator

Washington Adventist School of Radiography
11.2001 - 07.2010
  • Mentored new staff members for proper onboarding and orientation processes.
  • Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
  • Coordinated continuing education opportunities for staff members to stay current on industry advancements and best practices.
  • Devised and implemented clinical protocols to ensure high-quality patient care.
  • Upheld quality assurance procedures to maintain patient safety and satisfaction..
  • Identified opportunities for process improvements and lead change management efforts that enhanced operational efficiency across all aspects of department functionality.
  • Enhanced team performance by conducting regular performance reviews and providing targeted feedback and training.
  • Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
  • Supervised and managed daily activities of clinical teams consisting of more than 30 clinicians, and support staff.
  • Implemented new policies and educated staff on changes.

Education

Bachelor of Arts - Healthcare Administration

Ottawa University
Ottawa, KS
09-2009

Skills

  • Client relationship management
  • Excellent communication
  • Employee supervision
  • Staff training
  • Operations management
  • Decision-making
  • Project planning
  • Policy implementation
  • Strong problem solver
  • Team building
  • Workflow coordination
  • Process improvement

Certification

  • Completed Project Management Professional Certification Training (2024)
  • Institute for Healthcare Improvement Basic Patient Safety and Quality Improvement Certification (2016)
  • TeamSTEPPS Master Trainer Certification (2010)
  • Two-time Booz Allen "Living Our Values" Gold Award recipient for Commitment to Excellence and Outstanding Client Delivery
  • Two-time recipient of Defense Health Agency Patient Safety "On the Spot" recognition award for outstanding performance and leadership of organizational mission

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Lead Associate

Booz Allen
08.2012 - Current

Quality Improvement Coordinator

Adventist Healthcare Shady Grove Hospital
07.2010 - 08.2012

Clinical Program Coordinator

Washington Adventist School of Radiography
11.2001 - 07.2010

Bachelor of Arts - Healthcare Administration

Ottawa University

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Lyndsay Bower