Lynette Stevens
Abingdon
Summary
Dedicated professional with expertise in customer service and a proven history of maintaining accurate records. Recognized for strong communication skills and effective problem-solving abilities, ensuring timely deliveries and fostering positive client relationships.
Overview
13
13
years of professional experience
Work History
DOT Courier
Federal Express
Rosedale
12.2013 - Current
- Managed time effectively to meet tight delivery schedules.
- Met deadlines while adhering to DOT regulations regarding hours of service.
- Ensured timely pickup and delivery of documents, packages, and mail.
- Executed proper paperwork procedures related to deliveries, including invoices, bills of lading.
- Maintained accurate records of all deliveries, including tracking numbers and signatures.
- Coordinated with team members to streamline delivery processes.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Communicated effectively with dispatch personnel regarding route changes or delays.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Interacted professionally with customers upon arrival at their locations.
- Provided courteous customer service by responding promptly to inquiries.
- Quickly responded to customer inquiries to improve business relationships.
- Assisted in resolving customer complaints or issues in a timely fashion.
- Adhered to company policies and procedures, including confidentiality and data protection standards.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
Education
High School Diploma -
Edmondson Westside Skill Center
Baltimore, MD06-2006
Some College (No Degree) - Accounting And Finance
University of Maryland, College Park
College Park, MD06-2026
Skills
- Money handling
- Financial analysis
- Loan origination
- Account closings
- Financial services
- Financial processes
- Record accuracy
- Record keeping
- Recordkeeping standards
- Documentation
- Data entry
- Microsoft Excel
- Customer service
- Customer needs assessment
- Teller support
- Time management
- Team collaboration
- Communication skills
- Problem solving
- Creative thinking
- Loss prevention
- Business development
- Relationship management
- Employee motivation
- Policy development
- Community relations
- Persuasive communication
- Documentation
- Customer needs assessment
Timeline
DOT Courier
Federal Express
12.2013 - Current
High School Diploma -
Edmondson Westside Skill Center
Some College (No Degree) - Accounting And Finance
University of Maryland, College Park