Open To Work
Lynn Johnson
Easton
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
25
25
years of professional experience
1980
1980
years of post-secondary education
Work History
Manager
Ruth's Chris Steak House
Scottsdale
05.2018 - 04.2023
- Supervised daily restaurant operations and ensured high service standards.
- Trained and mentored staff to enhance performance and teamwork.
- Managed inventory levels and coordinated supply orders effectively.
- Implemented staff schedules to optimize coverage during peak hours.
- Developed training materials for staff onboarding and skill enhancement.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Collaborated with kitchen staff to streamline food preparation processes.
- Enforced health and safety regulations to maintain a clean environment.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
Director of Catering
Biddle Street catering
Baltimore
10.2005 - 07.2010
- Managed catering operations for corporate events and private parties.
- Developed innovative menu options to meet diverse client preferences.
- Oversaw staff training to ensure high-quality service delivery.
- Developed tailored catering menus based on client preferences and dietary needs.
- Trained and supervised catering staff to maintain high service standards during events.
- Fostered client relationships through regular communication and feedback during event planning.
- Resolved on-site issues quickly to ensure smooth event execution and client satisfaction.
- Performed day-of coordination tasks such as setup and breakdown, room layout, decorating.
- Managed and coordinated all aspects of catering events to ensure successful delivery of services.
- Supervised event staff to ensure quality service at all times during events.
- Developed and executed tailored catering proposals for diverse client needs.
- Organized menu tastings and presentations for prospective clients and events.
- Grew business through outside catering sales, executed food deliveries to perfection and devised and implemented marketing and promotional campaigns.
- Maintained accurate records of sales activity utilizing CRM software systems.
- Created catering menus for corporate events and weddings while maintaining a cost-effective approach.
- Liaised with clients and venue management to verify scheduling and logistics.
- Secured unprecedented levels of new business and maintained repeat customers for catering service provider via sales calls, networking, advertising and social media.
- Prepared detailed proposals outlining menu options, costs, delivery times, payment terms.
Manager
Club Corporation of America
Miami
08.1998 - 04.2010
- Oversaw daily restaurant operations and ensured high-quality service standards.
- Implemented inventory control measures to optimize food and beverage costs.
- Fostered a positive work environment through effective team communication strategies.
- Managed staff schedules and maintained adequate staffing levels for peak times.
- Coordinated training programs for new employees to enhance service skills.
- Directed private dining events, ensuring exceptional guest experiences and service quality.
- Collaborated with culinary teams to create tailored menus for diverse events.
- Managed reservation systems, streamlining booking processes for private dining experiences.
- Trained staff in service standards, enhancing team performance and guest satisfaction.
- Developed promotional strategies to increase awareness of private dining offerings.
- Coordinated logistics for events, including setup, staffing, and equipment management.
- Built relationships with vendors to ensure high-quality supplies and services for events.
- Oversaw budgeting for private dining operations, maintaining cost efficiency and service excellence.
- Provided leadership and guidance to staff members in order to ensure exceptional service was provided at all times.
- Developed and maintained relationships with vendors, suppliers, and other hospitality partners.
- Organized and coordinated private dining events for up to 500 guests.
- Created detailed event plans for each private dining experience, including menu selection, décor, staffing needs, and entertainment options.
- Cultivated relationships with clients to increase repeat business opportunities.
- Coordinated with sales teams on marketing efforts for upcoming events.
Education
Associate of Science - Hospitality Administration And Management
WorWic Community College
Salisbury , MD 04.2022 - 06.2024
Mercy High
Baltimore , MDSkills
- Staff training
- Inventory management
- Customer service
- Event coordination
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$119000/yr - $200000/yrTimeline
Associate of Science - Hospitality Administration And Management
WorWic Community College
04.2022 - 06.2024
Manager
Ruth's Chris Steak House
05.2018 - 04.2023
Director of Catering
Biddle Street catering
10.2005 - 07.2010
Manager
Club Corporation of America
08.1998 - 04.2010
Mercy High