Lynne Cooper

Responsible for supervising the work for financial and administrative services and operational support for billing services, including tax billing, utility billing, debt collection, cash collection and or customer service units and overseeing the tasks essential to the successful operation of these functions. Supervised a staff of 7 people and was responsible reviews and annual evaluation of staff. Provided training of staff in work procedures. Recommends selection of staff and implements discipline as required. I retired on 3/1/2024 after 25 years of service with Anne Arundel County Government.

Complex clerical accounting work in compiling, verifying, recording and reporting financial and related data. Maintain and controls computerized billing system. Reconciles and balance accounts. Analyzes and evaluates data input and output of the billing system. Examines departmental request for monies from accounts and confirms the availability of funds. Analyzes accounts and prepares adjustment/refund documents as needed.

Responding to inquiries and complaints from the general public with regards to real estate taxes, water and sewer bills, front foot assessments, personal property/corporation tax bills. The work included answering telephones, serving walk-in customers, processing mail by preparing duplicate bills, sending emails and updating customer file. Received and processes deeds for the public by researching billing files and certifying that either all liens are satisfied and prepare duplicate bill if necessary. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.