Lyrick Lacks
Columbia
Summary
Dynamic customer service professional with a proven track record at Maryland Primary Care Physicians, excelling in appointment scheduling and call handling. Recognized for friendly demeanor and exceptional problem-solving skills, consistently enhancing patient experiences and fostering strong relationships, ensuring satisfaction and loyalty in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Maryland Primary Care Physicians
09.2024 - Current
- Assisting patients with outstanding customer service.
- Scheduling appointments, pre-operative appointments, and educating new patients on our practice and the services we offer.
Guest Service Associate
European Wax Center
Gambrills
02.2023 - 06.2024
- Working in business and sales, and being a front desk receptionist.
Hostess
Busboys and Poets
Columbia
10.2022 - 02.2023
- Working in customer service, greeting people in the restaurant, handling phone calls, and assisting customers with takeout orders and party planning.
Education
Associate Degree - General studies of the arts
Howard Community College
Columbia, Maryland08.2023
High School Diploma -
Howard High School
Ellicott City, Maryland06.2020
Skills
- Active Listening
- Friendly and positive attitude
- Reliable and Trustworthy
- Good work ethic
- Excellent Customer Service
- Call handling
- Appointment scheduling
- Customer relationship management
- Effective communication
- Problem solving
- Active listening
- Attention to detail
- Inbound phone calls
- Customer communications
- Database research
References
- Mariann Killen, (202-215-4968)
- Judith Upshaw, (301-793-7391)
- Patsy Jones, (443-542-7982)
- Deneia Hall, (240-351-2671)
Awards
- Making the Dean's List First Semester of College
- Presidential Academic Achievement Award
- Perfect Attendance- All throughout High School
Languages
- Spanish
- American Sign Language
- French
- Spanish
- American Sign Language
Timeline
Call Center Representative
Maryland Primary Care Physicians
09.2024 - Current
Guest Service Associate
European Wax Center
02.2023 - 06.2024
Hostess
Busboys and Poets
10.2022 - 02.2023
Associate Degree - General studies of the arts
Howard Community College
High School Diploma -
Howard High School