MacCray Conner
Berlin
Summary
Accomplished professional with a strong focus on operational efficiency and strategic planning. Proven ability to enhance team productivity and customer satisfaction through effective training and process optimization.
Overview
21
21
years of professional experience
Work History
Director of Operations
OC Luxury Rentals
11.2025 - Current
- Director of Operations for a luxury vacation rentals company with 65+ mansions and penthouses throughout the area.
- Streamlined daily operations, enhancing efficiency across property management processes.
- Coordinated team activities to ensure timely delivery of services.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
Community Manager
PCAM
02.2025 - 03.2026
- Community Manager for a 1200 home community in Millville, DE.
- Collaborated with vendors to organize maintenance and improvement projects within the community.
- Conducted surveys to gather feedback, informing future community initiatives and enhancements.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Collected and maintained careful records of rental payments and payment dates.
Assistant Regional/General Manager
Capital Vacations
03.2021 - 02.2025
- General Manager of a 276 unit mixed use condo facility, primarily composed of timeshare and residential townhomes. Simultaneously Assistant Regional Manager with supervisory duties over 4 other GM's\resorts in my district.
- Led operational initiatives to improve team efficiency and streamline processes across my own resort and multiple locations across the district.
- Analyzed customer feedback data to identify service improvement opportunities, increasing overall guest satisfaction ratings by 12% in my first year.
- Collaborated with Regional Managers to implement strategic marketing campaigns, boosting brand visibility in targeted markets.
- Steady growth within company, beginning as a Guest Services Manager, being promoted to a AGM, GM and Assistant Regional Manager.
Vacation Rentals Manager (Seasonal)
Long And Foster Real Estate
04.2022 - 11.2022
- Led team in achieving sales targets through effective training and support initiatives.
- Analyzed market trends to inform pricing strategies.
- Established partnerships with local businesses to enhance community connections and referral opportunities.
Assistant General Manager
Choice Hotels
03.2014 - 07.2020
- Managed interdepartmental communications on turnover days
- Primary point of contact for guest needs.
- Managed daily hotel operations, ensuring adherence to brand standards and quality assurance protocols.
- Steady growth within company beginning as a Housemen, being promoted to a Guest Services Agent, Front Desk/Housekeeping Supervisor, and ultimately AGM.
Front Desk Agent/Maintenance Assistant/Housekeeper
GBM Hotels Inc
03.2005 - 03.2014
- Advanced through various positions within my family hotel, mastering key aspects of hospitality industry.
Education
Bachelor of Arts - History
University of Maryland Global Campus
Hyattsville, MD05-2029
Skills
- Operational efficiency
- Strategic planning
- Process improvement
- Quality assurance
- Workforce planning
- Schedule oversight
- Team leadership
- Decision-making
- Staff training/development
- Staff management
- Customer service management
Timeline
Director of Operations
OC Luxury Rentals
11.2025 - Current
Community Manager
PCAM
02.2025 - 03.2026
Vacation Rentals Manager (Seasonal)
Long And Foster Real Estate
04.2022 - 11.2022
Assistant Regional/General Manager
Capital Vacations
03.2021 - 02.2025
Assistant General Manager
Choice Hotels
03.2014 - 07.2020
Front Desk Agent/Maintenance Assistant/Housekeeper
GBM Hotels Inc
03.2005 - 03.2014
Bachelor of Arts - History
University of Maryland Global Campus