Mackenzie Bainbridge
Pittsville
Summary
Business management professional with executive-level internship experience supporting the CEO of Blue Water Development Corporation and over 13 years of success in high-volume hospitality operations. Brings strong cross-functional communication, operational analysis, and customer experience expertise developed through participation in ownership, marketing, and performance review initiatives. Known for adaptability, professionalism, and the ability to perform effectively in fast-paced environments while contributing to strategic goals and team success.
Overview
5
5
years of professional experience
Work History
Server/ Bartender
Atlantic Hotel
Berlin, MD
09.2023 - Current
- Delivered exceptional customer service in high-pressure dining environment.
- Promoted to a new role in a short amount of time due to past work experience and self set high standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Intern
Blue Water Development Corporation
Ocean City, MD
08.2025 - 12.2025
- Spent 10 weeks learning from the CEO of the company
- Developed executive-level decision making and professional judgement.
- Strengthen analytical and business acumen skills.
- Enhanced organizational, critical thinking, and confidentiality practices.
Bartender
Thacher & Rye
Frederick, MD
09.2020 - 09.2023
- Worked with James Beard nominated Chef, Bryan Voltaggio.
- Crafted specialty cocktails and refined drink recipes to enhance customer experience.
- Managed inventory levels, ensuring timely restocking of supplies for efficient operations.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Education
Bachelor of Science - Business Management
Salisbury University
Salisbury, Maryland, MD12-2025
Associate of Science - Business
Frederick Community College
Frederick, MD12-2015
Skills
- Leadership & Cross Functional Communication
- Customer Experience & Relationship Management
- Operational & Analytical Thinking
- Adaptability & High Pressure Performance
Timeline
Intern
Blue Water Development Corporation
08.2025 - 12.2025
Server/ Bartender
Atlantic Hotel
09.2023 - Current
Bartender
Thacher & Rye
09.2020 - 09.2023
Bachelor of Science - Business Management
Salisbury University
Associate of Science - Business
Frederick Community College