MACKENZIE GREEN

Front Desk Supervisor—May 2022–Present

• Manage daily front desk operations, including scheduling, insurance verification, billing, and patient communication.
• Train and supervise staff, maintain relationships with referring offices, and coordinate inventory/orders for surgical supplies.

• Schedule patient appointments and surgical procedures using WinOMS software.

• Handle daily charge entries and ensure accuracy in billing.

Insurance Verification Specialist —June 2021-May 2022

• Verified patient coverage, obtained pre-authorizations, and explained benefits and treatment costs.
• Communicated with insurance providers to resolve coverage issues and ensure accurate billing.

Surgical Assistant —Dec 2019-June 2021

• Assisted surgeons during procedures, ensured sterile environments, and prepared/sterilized instruments.

• Supported patients pre- and post-surgery, providing instructions and monitoring recovery.

• Assisted customers in selecting energy providers and resolving billing concerns.
• Managed front desk reception duties and provided in-person and phone support.

• Delivered haircare services and scheduled client appointments.
• Managed the front desk and ensured quality customer service.