Overview
Work History
Education
Skills
Certification
Clinical Technical Skills
Personal Information
Languages
Timeline
Generic

Mackenzie Louden

Laurel

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service (NATO Orders Processor)

Prolog Inc.
Baltimore
06.2023 - Current
  • Assist military personnel with check-in for international travel, ensuring all required documents are complete.
  • Communicate effectively with high-ranking officers to ensure smooth and safe travel operations.
  • Provide professional service under high-security and time-sensitive conditions.
  • Entry-level security clearance.

Customer Service Representative

Constellation Communications
Laurel
08.2018 - 05.2020
  • Assisted customers by answering questions, adjusting billing, and processing payments.
  • Resolved complaints with professionalism and empathy.
  • Maintained accurate data entry and documentation in company systems.

Lifeguard/Swim Instructor

American Pools
Laurel
05.2015 - 09.2019
  • Ensured the safety of children and adults by monitoring the pool deck and enforcing safety guidelines.
  • Certified in CPR, First Aid, AED, and OSHA bloodborne pathogens; performed emergency care when needed.
  • Worked as team lead and supervised safety procedures among staff.
  • Greeted and assisted an average of 50–60 guests per day in a professional, customer-focused manner.

Education

Medical Assisting Program – Diploma/Certificate -

Stepful Program
Laurel, Maryland
10.2025

Bachelor of Science - Biology

Arizona State University
Tempe, AZ
07.2024

High School Diploma -

Meade High School
Fort Meade, MD
06.2018

Skills

  • Measuring and recording vital signs
  • Venipuncture
  • Capillary punctures
  • Administering injections
  • Administering immunizations
  • Assisting with exams
  • Assisting with minor procedures
  • Electronic health records (EHR) documentation
  • Patient communication
  • Confidentiality (HIPAA)
  • Microsoft Office Suite
  • Data entry
  • Multitasking in fast-paced environments

Certification

  • CPR/AED Certified, 01/01/14 - Present
  • First Aid Certified
  • BLS (Basic Life Support) Enrolled September 10th, 2025
  • Bloodborne Pathogens Enrolled September 10th, 2025

Clinical Technical Skills

  • Measuring and recording vital signs (BP, HR, Temp, O₂)
  • Venipuncture and capillary punctures
  • Administering injections and immunizations
  • Assisting with exams and minor procedures
  • Electronic Health Records (EHR) documentation
  • Patient communication and confidentiality (HIPAA)
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Data entry and multitasking in fast-paced environments

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: U.S.

Languages

Spanish
Limited

Timeline

Customer Service (NATO Orders Processor)

Prolog Inc.
06.2023 - Current

Customer Service Representative

Constellation Communications
08.2018 - 05.2020

Lifeguard/Swim Instructor

American Pools
05.2015 - 09.2019

Medical Assisting Program – Diploma/Certificate -

Stepful Program

Bachelor of Science - Biology

Arizona State University

High School Diploma -

Meade High School

Similar Profiles

CREATE PROFILE
Mackenzie Louden