MACKENZIE PIERALDI
Rockville
Summary
Dynamic administrative professional with extensive experience at Hall Law Office PLLC, excelling in office management and client communication. Proven ability to enhance organizational efficiency and maintain confidentiality while managing complex scheduling and administrative tasks. Skilled in Microsoft Office and adept at problem-solving, ensuring seamless operations and exceptional service delivery.
Overview
13
13
years of professional experience
Work History
Administration Assistant/Scheduler
Prevention of Blindness Society Metropolitan
02.2024 - Current
- Maintaining patient records
- Organizing patient emails, fax and documents on connected servers
- Scheduling appointments for a doctor and clinic two different softwares.
- Taking care of all patients’ inquiries through phone and email communications.
Office Manager
Hall Law Office PLLC
06.2023 - 12.2023
- Preparing letters and agreement documents.
- Processing invoices and managing office budgets.
- Implementing and maintaining procedures/office administrative systems.
- Maintaining attendance, payroll, and other employee files.
Substitute Para-educator Special ED
MCPS-Julius West MS
Rockville
11.2022 - 06.2023
- Work in a team to adapt students to their learning environment.
- Helping them transition to different activities and classes.
- Maintaining a safe environment.
- Academically supporting students in a classroom using academic materials.
One-on-One Aide/TA
TLC-Katherine Thomas High School
Rockville
01.2021 - 01.2022
- Academically supported student (s) with special needs using technology and different tools.
- Collaborated with a team to assess program needs using data collection.
- Reviewed and collected data for behavior and IEP plans.
- Communicated with staff and parents on students’ needs and progress.
- Demonstrating and following safety protocols and school guidelines.
Store Assistant Lead
IFB Solutions (DOE)
Germantown
01.2019 - 01.2021
- Lead Front—Managed store and all customer orders.
- Resolved customer and all store incoming issues.
- Filed and organized all documentation.
- SOP, Receiving, Ordering, Inventory, Merchandising, Cycle Counts, and Security Data Kept.
- Built customer relationships and increased customer volume by 60 percent.
Teacher Assistant/Special-ED Para-educator
Julius West Middle School: (MCPS)
Rockville
01.2013 - 01.2018
- Provided support for one teacher and the entire student body as well as assisting other teachers in classrooms.
- Created projects, assignments, classroom set-up, grading assignments, and administrative duties.
- Worked with copiers, fax machines, laminating, filing systems, Microsoft Office, and MCPS confidential software.
- Performed administrative tasks in the school office, answering phones, filing, and all other administrative duties.
- Assisted students with assignments and in-class materials.
- Assisted special needs students with assigned activities and physical accommodations.
Education
BA - Business Administration
University of Maryland Global Campus-USG
Rockville, MD08.2025
Business Management - Marketing/Advertising
Anne Arundel Community College
Arnold, MD06.2006
Skills
- Confidentiality
- Problem Solving
- Strategic Thinking
- Client Listening
- Administrative Tasks
- Office Tasks
- Interpersonal Skills
- Written Communication
- Oral Communication
- Organizational Skills
- Microsoft Office
- Outlook
- Google Suite
- Multi-tasking
- Detail-oriented
- Office administration
- Communication skills
- Confidentiality handling
- Calendar management
- Scheduling
- Office management
- Appointment scheduling
- Verbal communication
Affiliations
- Volunteering
- building relationships supporting people who have disabilities
Timeline
Administration Assistant/Scheduler
Prevention of Blindness Society Metropolitan
02.2024 - Current
Office Manager
Hall Law Office PLLC
06.2023 - 12.2023
Substitute Para-educator Special ED
MCPS-Julius West MS
11.2022 - 06.2023
One-on-One Aide/TA
TLC-Katherine Thomas High School
01.2021 - 01.2022
Store Assistant Lead
IFB Solutions (DOE)
01.2019 - 01.2021
Teacher Assistant/Special-ED Para-educator
Julius West Middle School: (MCPS)
01.2013 - 01.2018
BA - Business Administration
University of Maryland Global Campus-USG
Business Management - Marketing/Advertising
Anne Arundel Community College
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