Madeleine Baloucoune
Lanham
Summary
Dynamic and results-driven professional with a proven track record at Dollar General Market, excelling in customer service and inventory management. Recognized for enhancing product visibility and fostering teamwork, while effectively resolving customer inquiries. Adept at multitasking and maintaining store cleanliness, contributing to a seamless shopping experience.
Retail professional with focus on delivering high-quality customer service and efficient store operations. Brings valuable experience in managing inventory, assisting customers, and maintaining store standards. Known for excellent teamwork and adaptability to changing store needs. Reliable in achieving operational goals while fostering collaborative work environment.
Overview
8
8
years of professional experience
Work History
Store Associate
Dollar General Market
1402 E Newport Pike, Wilmington DE 19804
09.2024 - 10.2025
- Assisted customers in locating products and offered recommendations based on their preferences.
- Organized merchandise displays to enhance product visibility and attract customer attention.
- Processed transactions efficiently while maintaining accuracy in cash register operations.
- Maintained inventory levels by conducting regular stock checks and assisting with restocking.
- Supported team members during peak hours to ensure optimal service delivery.
- Educated customers about product features and benefits to enhance their shopping experience.
- Executed store maintenance tasks, ensuring cleanliness and safety throughout the store.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Contributed to a positive workplace culture through effective communication and teamwork.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Maintained tidy and organized store to comply with cleanliness standards.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
- Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
- Increased foot traffic with effective storefront merchandising and creative displays.
Traveler Service Agency
Seter, Senegal
Dakar, Senegal
01.2018 - 07.2024
- Developed customized travel itineraries based on client preferences and requirements.
- Coordinated with vendors to secure the best rates and services for client bookings.
- Resolved client inquiries and issues promptly to ensure satisfaction and loyalty.
- Managed booking and reservation processes for various travel arrangements.
- Ensured compliance with travel policies and regulations during client engagements.
- Conducted quality assurance checks on travel documents and itineraries prior to client distribution.
- Facilitated effective communication between clients and travel service providers.
- Monitored client feedback to identify areas for service improvement.
- Assisted in training new staff on customer service protocols and booking systems.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Provided detailed travel information and advice to clients for informed decision-making.
- Evaluated vendor performance to maintain high service standards and reliability.
- Provided helpful customer service support.
- Managed travel documentation and ensured accuracy in all client bookings.
- Resolved issues related to cancellations and modifications efficiently.
- Facilitated payment processing and invoicing for client travel arrangements.
- Maintained updated knowledge of travel trends and industry changes.
- Supported marketing initiatives by promoting travel packages and services to clients.
- Streamlined booking procedures to increase efficiency and reduce turnaround times.
- Maintained accurate data management systems to track client interactions and bookings.
Education
Bachelor in Business Management And Organization - Business Management And Organization
Universite Catholique De L Afrique De L'Ouest
Senegal12-2019
Skills
- Customer service
- Customer assistance
- Problem-solving acumen
- Organization
- Team collaboration
- Active listening techniques
- Inventory control
- Store cleanliness maintenance
- Flexible schedule adaptability
- Time management mastery
- Basic math skills application
- Returns and exchanges handling
- Patience and empathy demonstration
- Computer literacy fundamentals
- Team collaboration aptitude
- Stock replenishment efficiency
- Product display
- Inventory management proficiency
- Safety oversight
- Merchandise display creativity
- Physical stamina maintenance
- Visual merchandising
- Seasonal promotion knowledge
- Attention to detail focus
Languages
French
Native or Bilingual
English
Elementary
Timeline
Store Associate
Dollar General Market
09.2024 - 10.2025
Traveler Service Agency
Seter, Senegal
01.2018 - 07.2024
Bachelor in Business Management And Organization - Business Management And Organization
Universite Catholique De L Afrique De L'Ouest