Madeline Waters
Ft. Washington
Summary
Dedicated Human Services Professional with 8+ years of experience supporting government and community-based programs, including 5 years of independently managing a county respite care program. Experienced in serving vulnerable populations and coordinating high-volume case operations. Proven ability to oversee program compliance, manage budgets, process applications, and deliver client-centered services. Strong background in government systems, administrative operations, and community outreach. Reliable, detail-oriented, and committed to delivering impactful results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant/Clerk
DSS - Family Investment Administration
Temple Hills
09.2024 - 06.2025
- Generated reports using QLIK system to support program operations
- Processed client documentation and applications for family investment programs and services through E&E Portal.
- Assisted high-volume clients via kiosk and in-person services
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained electronic filing systems to ensure easy access to important documents.
- Managed appointment scheduling for client interviews.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained accuracy and efficiency in a fast-paced government setting.
Respite Care Program Coordinator
DSS- Child, Adult and Family Services
Landover
02.2019 - 08.2024
- Independently managed Prince George’s County Respite Care Program's day-to-day operations for 5 years, ensuring compliance with applicable policies and regulations
- Oversaw client caseloads, eligibility, and monthly service hours tracking
- Managed our program budgets and interagency program budgets, invoices, and state-funded allocations
- Prepared and submitted financial and program reports
- Coordinated provider documentation, including licenses, W-9s, and compliance records
- Communicated with families, providers, and internal departments to ensure service delivery
- Drafted and distributed program communications to clients, service providers, and internal stakeholders, ensuring accurate dissemination of policy updates, procedural changes, and program information
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Conducted site visits and ensured service providers' regulatory compliance
- Responded to referrals and collaborated with multiple agencies
- Led outreach efforts, public speaking events, and stakeholder meetings.
Breastfeeding Peer Counselor
WIC
Hyattsville
06.2017 - 02.2019
- Provided individualized counseling and support to pregnant and breastfeeding clients in a supportive environment.
- Advised mothers on proper techniques for expressing milk via hand expression or pumping devices.
- Conducted follow-up calls to check on breastfeeding progress.
- Facilitated group discussions on breastfeeding challenges and solutions.
- Conducted client health screenings, including height, weight, and hemoglobin testing for infants, children, and mothers
- Conducted eligibility screenings and intake process to assess client needs and facilitate access to services
- Entered and maintained client data in WIC system to determine eligibility and issue benefits
- Distributed WIC vouchers, including determining appropriate formula allocations based on client needs and program guidelines
- Maintained accurate records of client interactions and services provided.
Education
Some College (No Degree) - Coursework in Mass Communication
Shaw University
Raleigh, NCCertificate - Early Childhood Education
Prince Georges Community College
Largo, MDSkills
- Administrative Operations
- Microsoft Office Suite
- Budget & Fund Tracking
- Compliance & Documentation
- Program Coordination & Management
- Case Management & Client Support
- Government Systems (CJAMS, QLIK, QLESS, E&E Portal)
- Interviewing & Counseling
- Public Speaking & Outreach
Timeline
Administrative Assistant/Clerk
DSS - Family Investment Administration
09.2024 - 06.2025
Respite Care Program Coordinator
DSS- Child, Adult and Family Services
02.2019 - 08.2024
Breastfeeding Peer Counselor
WIC
06.2017 - 02.2019
Some College (No Degree) - Coursework in Mass Communication
Shaw University
Certificate - Early Childhood Education
Prince Georges Community College