Madison Green
Glen Burnie
Summary
Results-driven retail sales associate with a strong background in customer relationship building and inventory management. Proven ability to mentor teams and resolve customer issues, enhancing overall shopping experiences and driving sales.
Overview
6
6
years of professional experience
Work History
Lead Retail Sales Associate
Dicks Sporting Goods
Glen Burnie, MD
10.2020 - Current
- Led team in achieving sales targets through effective product placement and customer engagement strategies.
- Trained and mentored new associates on product knowledge and customer service best practices.
- Streamlined inventory management processes, enhancing stock accuracy and reducing discrepancies.
- Developed promotional displays that increased visibility of seasonal merchandise, driving higher foot traffic.
- Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences and loyalty.
Internship SIU Investigator
Harford Mutual Insurance
Bel Air, MD
05.2026 - 08.2026
- Conducted thorough investigations of suspicious claims to identify fraud patterns and mitigate risk.
- Collaborated with law enforcement and regulatory agencies to gather evidence and support case development.
- Developed comprehensive reports detailing findings, recommendations, and investigative outcomes for internal stakeholders.
- Utilized advanced analytical tools to assess claim data, uncover discrepancies, and enhance detection strategies.
- Utilized advanced technology tools for tracking claimants'' activities during surveillance operations, enhancing evidence collection capabilities.
- Prepared detailed investigation reports for management teams and legal departments, facilitating effective decision-making processes.
- Analyzed complex data sets to identify patterns, trends, and potential fraud indicators in claims.
Education
High School Diploma -
North County High School
Glen Burnie, MDBachelor of Science - Criminal Justice
Towson University
Baltimore, MD05-2027
Skills
- Customer relationship building
- Store operations
- Policy enforcement
- Store maintenance
- Teamwork and collaboration
- Attention to detail
Timeline
Internship SIU Investigator
Harford Mutual Insurance
05.2026 - 08.2026
Lead Retail Sales Associate
Dicks Sporting Goods
10.2020 - Current
High School Diploma -
North County High School
Bachelor of Science - Criminal Justice
Towson University