Madison Manning
Sparrows Point
Summary
Customer service professional with a proven track record at Captain Jimmy's, excelling in customer satisfaction and loyalty. Skilled in resolving complaints with empathy and maintaining a clean, organized workspace. Known for reliability and adaptability, effectively managing high-pressure situations while fostering positive customer relationships.
Personable and reliable with strong commitment to providing excellent customer service and maintaining positive shopping experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Always have a positive welcoming outlook.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Captain Jimmy's
05.2025 - 11.2025
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Collaborated with team members to enhance overall service delivery.
- Processed customer transactions efficiently using point-of-sale systems.
- Educated customers on menu items and promotions effectively.
- Adapted to fast-paced environment while managing multiple tasks simultaneously.
- Contributed to positive customer experiences through friendly service interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Customer Service Cashier
Stouten's Marina and Snowball Stop
05.2025 - 10.2025
- Implemented best practices for maintaining cleanliness in work area.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
Education
High School Diploma -
Sparrows Point Highschool
Sparrows Point, MD05-2027
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Time management
- Phone etiquette
- Adaptability and flexibility
- Basic math
- Team collaboration
- Cleaning and sanitizing
- Customer relations
Timeline
Customer Service Cashier
Captain Jimmy's
05.2025 - 11.2025
Customer Service Cashier
Stouten's Marina and Snowball Stop
05.2025 - 10.2025
High School Diploma -
Sparrows Point Highschool