Madison Muckle
Bowie
Summary
Criminology student with experience in customer service and food industry. Demonstrates strong skills in fast learning, multitasking, and time management. Proven ability to work effectively under pressure while maintaining clear communication and problem-solving capabilities.
Overview
4
4
years of professional experience
Work History
Event Ambassador
Topgolf National Harbor
Oxon Hill
07.2024 - Current
- Set up/break down events individually or collaboratively to ensure seamless execution.
- Managed order-taking and pre-bussing of tables during events.
- Monitored event operations to guarantee smooth and efficient service.
Bayhost
Topgolf National Harbor
National Harbor
05.2024 - Current
- Take guest orders and enter them into the system.
Served alcoholic drinks swiftly, ensuring guest satisfaction. - Ran food to tables as required, maintaining service flow.
- Handled cash transactions for guests, ensuring accuracy.
- Cleaned and bussed tables to prepare for incoming guests.
Support
Topgolf National Harbor
National Harbor
03.2023 - 05.2024
- Made guests' non alcoholic drink orders and ran them to tables
- Did cart runs to ensure that kitchen had adequate amount of dishes
- Took out trash at EOD
- Closed down/opened beverage station as scheduled
Shift Leader
Chick Fil A Bowie Marketplace
Bowie
10.2021 - 03.2023
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Managed daily workflow and ensured every position had proper coverage
- Delegated tasks to employees and monitored activities and task completion.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Ensure store was closed properly at EOD and ensured all EOD paperwork was complete
Team Member
Chick Fil A Bowie Marketplace
Bowie
02.2021 - 10.2021
- Operated cash registers to process payments from customers.
- Assisted customers with product selection and ordering process.
- Participated in training sessions for new employees when needed.
- Made drinks and bagged food as scheduled
- Cleaned my designated station(s) every night
Education
Some College (No Degree) - Criminology & Criminal Justice
University of Maryland, College Park
College Park05-2027
High School Diploma -
Annapolis Area Christian School
Severn, MD05.2023
Some College (No Degree) - Criminal Justice
Coppin State University
Baltimore, MDSkills
- Time Management
- Multitasking
- Performance Under Pressure
- Communication
- Problem Solving
- Sociable
- Customer service
- Team collaboration
- Critical thinking
- Conflict resolution
- Leadership
Accomplishments
- Member of the NSLS (National Society of Leadership and Success) at Coppin State University and University of Maryland
- FIRE Program Member at University of Maryland
Affiliations
- Former collegiate athlete (Coppin State)
Timeline
Event Ambassador
Topgolf National Harbor
07.2024 - Current
Bayhost
Topgolf National Harbor
05.2024 - Current
Support
Topgolf National Harbor
03.2023 - 05.2024
Shift Leader
Chick Fil A Bowie Marketplace
10.2021 - 03.2023
Team Member
Chick Fil A Bowie Marketplace
02.2021 - 10.2021
Some College (No Degree) - Criminology & Criminal Justice
University of Maryland, College Park
High School Diploma -
Annapolis Area Christian School
Some College (No Degree) - Criminal Justice
Coppin State University