Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Madison Sera

Towson

Summary

Dynamic Shift Leader at Plato's Closet with proven expertise in team leadership and cash handling. Successfully trained new employees and enhanced online engagement, boosting store visibility. Recognized for problem-solving abilities and maintaining operational efficiency, ensuring a profitable environment while fostering a positive team culture. A*S*K certified in ethics and marketing fundamentals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Leader

Plato's Closet
05.2023 - 10.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed store's social media sites while engaging customers to promote offers and events, increasing online presence.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

No Degree - Art Education

Towson University
Baltimore, MD
05-2030

High School Diploma -

Oakdale High School
Ijamsville, MD
05-2025

Skills

  • Team leadership
  • Cash handling
  • Problem-solving
  • Positive attitude

Certification

A*S*K Ethics Certification

A*S*K Fundamentals of Marketing Certification

Timeline

Shift Leader

Plato's Closet
05.2023 - 10.2025

No Degree - Art Education

Towson University

High School Diploma -

Oakdale High School

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Madison Sera