Madison Shaffer
Cumberland
Summary
I thrive in fast-paced environments and embrace new challenges. With extensive experience in customer service, a year of office administrative work, and a strong background in sociology, I bring a blend of practical expertise, organizational skills, and a deeper understanding of human behavior to my work.
Overview
6
6
years of professional experience
Work History
Administration Assistant
Garrettland Inc.
11.2024 - 08.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Team Leader Manager/Restaurant Server
The Greene Turtle Sports Bar & Grille
10.2019 - 09.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Education
Bachelor of Science - Sociology
Arizona State University
Phoenix, AZ08.2025
Associate of Arts - Social & Behavioral Sciences
Garrett College
05.2021
Skills
- Office administration
- Data entry
- Word processing
- Customer relations
Timeline
Administration Assistant
Garrettland Inc.
11.2024 - 08.2025
Team Leader Manager/Restaurant Server
The Greene Turtle Sports Bar & Grille
10.2019 - 09.2024
Associate of Arts - Social & Behavioral Sciences
Garrett College
Bachelor of Science - Sociology
Arizona State University