Summary
Overview
Work History
Education
Skills
Timeline
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Madison Shaffer

Cumberland

Summary

I thrive in fast-paced environments and embrace new challenges. With extensive experience in customer service, a year of office administrative work, and a strong background in sociology, I bring a blend of practical expertise, organizational skills, and a deeper understanding of human behavior to my work.

Overview

6
6
years of professional experience

Work History

Administration Assistant

Garrettland Inc.
11.2024 - 08.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.

Team Leader Manager/Restaurant Server

The Greene Turtle Sports Bar & Grille
10.2019 - 09.2024
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.

Education

Bachelor of Science - Sociology

Arizona State University
Phoenix, AZ
08.2025

Associate of Arts - Social & Behavioral Sciences

Garrett College
05.2021

Skills

  • Office administration
  • Data entry
  • Word processing
  • Customer relations

Timeline

Administration Assistant

Garrettland Inc.
11.2024 - 08.2025

Team Leader Manager/Restaurant Server

The Greene Turtle Sports Bar & Grille
10.2019 - 09.2024

Associate of Arts - Social & Behavioral Sciences

Garrett College

Bachelor of Science - Sociology

Arizona State University

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Madison Shaffer