Madison Shufelt
Hurlock
Summary
Dedicated professional with strong skills in customer engagement, relationship building, and workplace communication. Committed to fostering supportive environments and enhancing visitor experiences through empathy and effective communication.
Overview
3
3
years of professional experience
Work History
Hornet Ambassador
Shenandoah University
Winchester, VA
10.2025 - Current
- Facilitated campus tours, showcasing academic programs and student life to prospective students.
- Assisted with event planning and coordination for university outreach initiatives and recruitment events.
- Collaborated with admissions team to develop engaging promotional materials for prospective students.
- Provided information and support to visitors, enhancing their understanding of university offerings.
Swimming Instructor
Craft Swimming Lessons
Preston, MD
07.2024 - Current
- Instructed group swimming lessons, fostering a supportive and encouraging environment for participants.
- Assessed swimmers' progress regularly, providing constructive feedback to enhance performance.
- Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
- Promoted water safety awareness by incorporating essential skills into lessons such as treading water, floating, and rescue techniques.
Rehab Aide
Pivot PT, Cambrdge
Cambridge, MD
11.2023 - 08.2025
- Assisted therapists in delivering rehabilitation exercises and treatments to patients.
- Monitored patient progress and reported changes to healthcare team.
- Maintained cleanliness and organization of treatment areas and equipment.
- Scheduled appointments and coordinated patient flow within clinic operations.
Education
Bachelor of Science - Exercise Science
Shenandoah University
Winchester, VA05-2028
High School Diploma -
Colonel Richardson High School
Federalsburg, MD05-2025
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Social media management
- Workplace communication
- Patience and empathy
- Progress tracking
- Relationship building
- Customer service
Timeline
Hornet Ambassador
Shenandoah University
10.2025 - Current
Swimming Instructor
Craft Swimming Lessons
07.2024 - Current
Rehab Aide
Pivot PT, Cambrdge
11.2023 - 08.2025
Bachelor of Science - Exercise Science
Shenandoah University
High School Diploma -
Colonel Richardson High School