Summary
Overview
Work History
Education
Skills
Timeline
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Madison Woods

Baltimore

Summary

Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Overview

3
3
years of professional experience

Work History

Sales Associate

H&M Hennes & Mauritz
Towson
06.2024 - Current
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers to determine wants or needs.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Team Member

McDonald's
Baltimore
10.2023 - 04.2025
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Ensured that all restaurant safety guidelines were followed at all times.
  • Informed customers of daily specials and signature menu items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Team Member

Chick-fil-A
Baltimore
09.2022 - 03.2023
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Greeted customers upon arrival in the dining area.
  • Prepared beverages such as coffee, tea, soda.
  • Organized take-out orders for customers who requested them.
  • Acquired new skills to support team and further accommodate customer needs.
  • Assisted in the preparation of food items according to recipes and instructions.

Education

Baltimore City Community College
Baltimore, MD
05-2026

High School Diploma -

Western High School
Baltimore
06-2024

Skills

  • Retail loss prevention
  • Promotional support
  • Upselling
  • Feedback implementation
  • Money transfer systems
  • Shipment processing
  • Sales goals attainment

Timeline

Sales Associate

H&M Hennes & Mauritz
06.2024 - Current

Team Member

McDonald's
10.2023 - 04.2025

Team Member

Chick-fil-A
09.2022 - 03.2023

Baltimore City Community College

High School Diploma -

Western High School

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Madison Woods