Madisyn Goaneh
Frederick
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Empowerment for Success
12.2024 - Current
- Developed and implemented individualized Service Implementation Plans (SIPs) for clients, tailoring strategies to meet their unique needs, goals, and preferences
- Maintained clear and accurate documentation of client progress, including any challenges or improvements, and collaborated with team members to update care plans and adjust support as needed
- Provided individualized, one-on-one support to a client with a disability, focusing on their personal preferences and interests to enhance their overall well-being and engagement
- Provided companionship and consistent support, ensuring that the client felt secure, valued, and understood during their preferred activities
Vet Receptionist
New Market Animal Hospital
06.2024 - Current
- Answered and directed incoming calls, assisting pet owners with inquiries and appointment scheduling
- Maintained accurate and up-to-date client and pet records, including contact details, medical histories, and appointment logs
- Communicated and relayed important information from veterinarians to clients, including test results, treatment plans, and follow-up instructions
- Assisted with the cleaning and organization of the reception area and clinic, maintaining a welcoming environment
- Assisted clients with filling out necessary forms, including consent forms, medical history, and vaccination records
- Coordinated follow-up appointments, sending reminders and ensuring clients adhered to scheduled visits
Front Desk
Olde Towne Pet Resort
08.2023 - 06.2024
- Managed appointment scheduling, including rescheduling, cancellations, and deletions, ensuring optimal clinic flow and efficient time management
- Provided exceptional customer service by assisting clients over the phone, addressing inquiries, and offering solutions in a timely manner
- Informed clients on services we provide and what they could add
- Generated and analyzed reports, utilizing macros to streamline data management and improve workflow efficiency
- Conducted facility tours for new and prospective clients, highlighting key services and amenities to enhance their experience
- Did multiple closing activities in between helping clients
Direct Support Professional
Community Support Services
08.2021 - 08.2023
- Worked directly with individuals on the autism spectrum and clients diagnosed with Down Syndrome, providing personalized care and support tailored to their unique needs and abilities
- Transported clients to various appointments, activities, and community events, ensuring they followed their schedules while prioritizing their safety and well-being
- Collaborated on developing and implementing Individualized Care Plans (ICPs) focused on enhancing clients’ independence, daily living skills, and overall quality of life
- Managed multiple clients simultaneously, ensuring each received the attention and assistance required to meet their specific goals and maintain a high quality of care
- Supported clients in developing practical skills, including personal care, house maintenance, and budgeting, to help them become more self-reliant and engaged in daily routines
- Completed daily documentation and progress notes, accurately recording client activities, milestones, and challenges to ensure consistent, high-quality care
- Assisted clients with waking up and preparing for the day ahead, including helping with morning routines such as dressing, personal hygiene, and meal preparation
- Administered prescribed medications to clients in accordance with established guidelines, ensuring accurate dosage and timing for each individual
Peer Mentor / Event Planner
McDaniel College
08.2018 - 05.2021
- Engaged with vendors to coordinate logistics for events, ensuring a seamless and successful experience for attendees
- Collaborated with fellow mentors to organize, set up, and lead events, ensuring smooth execution and a positive impact on participants
- Planned and organized events aimed at fostering community engagement among first-year cohorts, ensuring that resources were available to enhance students’ college experience
- Guided incoming first-year students in transitioning to college life, providing insight into expectations, campus traditions, and student culture
- Conducted one-on-one meetings with mentees to assess their academic and personal progress, providing tailored guidance and encouragement
Personal Support Staff
Target Community and Educational Services
06.2019 - 03.2020
- Promoted client autonomy by allowing them to express their preferences for activities, encouraging independence and self-expression while providing appropriate support when needed
- Assisted clients with financial management, including budgeting, paying bills, and tracking expenses, promoting financial independence while ensuring they understood the value of money and financial planning
- Worked closely with clients to identify their personal goals and aspirations, offering consistent encouragement and guidance to help them achieve these objectives and improve their quality of life
- Supported clients in managing their daily schedules, ensuring that they stayed organized and on track with appointments, personal activities, and responsibilities
Student Mentor
Boys and Girls Club of Westminster
08.2018 - 03.2020
- Committed to staying late once a week during Teen Night to provide a safe and welcoming environment for teens to socialize, engage in activities, and build positive relationships
- Supervised a group of 10-15 children daily as part of a team of 10 mentors, ensuring the safety, well-being, and active engagement of all participants
- Served as a positive role model, offering support and encouragement to help students set and achieve personal and academic goals
- Provided mentorship and guidance to youth members, fostering personal growth, academic success, and positive social behavior
- Organized and led structured activities that promoted teamwork, leadership, and personal development, contributing to a positive, enriching experience for youth participants
Education
Bachelor of Arts - Sociology – Specialization in Criminal Justice
McDaniel College
Westminster, MD05.2021
High School Diploma -
Tuscarora High School
Frederick, MD06.2017
Skills
- Microsoft Word Certificate
- Excel Certificate
- Customer Service
- First aid and CPR
- Collaboration
- Interpersonal Skills
- Communication Skills
- Team collaboration
- Crisis management
- Charting and documentation
- Fast learner
- Time management
Certification
- Microsoft Word Certification Training I (Office 365, Excel)
- Type 70 to 80 words per minute
- CPR Certified / First Aid
- Excellent customer service skills
- Collaborative supports / team player
- Interpersonal and communication skills
- CMT Certified
Timeline
Direct Support Professional
Empowerment for Success
12.2024 - Current
Vet Receptionist
New Market Animal Hospital
06.2024 - Current
Front Desk
Olde Towne Pet Resort
08.2023 - 06.2024
Direct Support Professional
Community Support Services
08.2021 - 08.2023
Personal Support Staff
Target Community and Educational Services
06.2019 - 03.2020
Peer Mentor / Event Planner
McDaniel College
08.2018 - 05.2021
Student Mentor
Boys and Girls Club of Westminster
08.2018 - 03.2020
High School Diploma -
Tuscarora High School
Bachelor of Arts - Sociology – Specialization in Criminal Justice
McDaniel College
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