Summary
Overview
Work History
Education
Skills
Timeline
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Mae Jung

Lutherville

Summary

Possesses a strong work ethic and exceptional interpersonal skills. Adept at working effectively unsupervised, dealing with conflict resolution, maintaining organization, and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

HR Operations Coordinator

University Of Maryland Medical System
09.2024 - Current
  • Responsible for tracking and processing employee bonuses (Sign-On, Retention, Relocation, Recognition, etc.) across the hospital system.
  • Assisted in the implementation/ onboarding of multiple external vendors.
  • Created standardized process guides for internal HR use, as well as system-wide use.
  • Worked closely alongside the Project Management team, Payroll department, and local HR teams on a daily basis.
  • Monitored and handled requests for employment verification, both internally and externally.
  • Relied heavily upon Excel, Smartsheet, and Outlook for daily tasks.

HR Customer Service Representative

University Of Maryland Medical System
01.2024 - 09.2024
  • Provided essential support to address individual HR needs of employees.
  • Monitored queues for incoming team member inquiries and escalated issues to appropriate teams when necessary.
  • Resolved customer complaints in a timely manner according to established expectations.
  • Created detailed documentation for each case including notes on the issue, resolution steps taken, and follow-up actions required.
  • Consulted via telephone to understand user problems and ask probing questions to locate root causes.

Team Lead

Pure Raw Juice
05.2022 - 12.2023
  • Provided guidance to team members, ensuring tasks were completed on time and efficiently.
  • Trained new staff members.
  • Promoted to leadership position in recognition of strong work ethic
  • Provided exceptional customer service.
  • Documented production levels and materials used.
  • Kept work areas clean, neat and free of safety hazards.

Sales Representative

The Pink Turtle - A Hip Gift & Accessory Boutique
05.2023 - 08.2023
  • Developed key customer relationships.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Assistant Manager

DRD Pool Management
05.2016 - 09.2021
  • Supervised all patrons and team members.
  • Enforced policies, procedures, and safety guidelines.
  • Monitored team performance, taking corrective action where necessary.
  • Earned yearly promotion from lifeguard to head guard, to assistant manager.
  • Instructed training certification classes for new and returning lifeguards.

Education

Bachelor of Science - Psychology

Towson University
Baltimore, MD
12.2023

Skills

  • Conflict & complaint resolution
  • Documentation and recordkeeping
  • Teamwork and collaboration
  • Sales expertise
  • Microsoft Office and Excel
  • Exceptional communicator
  • HR policies and procedures expertise
  • Adaptability and flexibility
  • Task prioritization

Timeline

HR Operations Coordinator

University Of Maryland Medical System
09.2024 - Current

HR Customer Service Representative

University Of Maryland Medical System
01.2024 - 09.2024

Sales Representative

The Pink Turtle - A Hip Gift & Accessory Boutique
05.2023 - 08.2023

Team Lead

Pure Raw Juice
05.2022 - 12.2023

Assistant Manager

DRD Pool Management
05.2016 - 09.2021

Bachelor of Science - Psychology

Towson University

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Mae Jung