Maggie L. Lay
Germantown
Summary
Energetic medical professional and assistant responsible for patient care and clinical activities including diagnostic testing and administrative tasks. Additional skills in providing guests with genuine hospitality and delivering exceptional services in the hospitality field. Works well with team members to meet all customer needs in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Ophthalmic Technician/Surgical Coordinator
Montgomery Eye Physicians and Surgeons
Rockville
09.2023 - Current
- Maintained accurate records of patient visits and test results in electronic medical record systems.
- Administered diagnostic tests such as fluorescein angiography, pachymetry, OCT imaging and visual field testing.
- Updated patient charts with current information about medications, allergies, immunizations and family history.
- Educated patients on pre- and post-operative care instructions to ensure compliance.
- Trained new technicians on equipment usage and office protocols for optimal performance.
Lead Bartender
Colony Grill
Potomac
10.2023 - 06.2025
- Maintains knowledge of food and drink selections and provides service to customers quickly and accurately.
- Assist in managing inventory/stock, making recommendations for new and replacement orders.
- Manage ticket orders and handle transactions; accordingly, maintain secure cash drawer.
- Develop relationships with customers encouraging repeat business through professionalism and delivering excellent, quality customer service.
Server/Bartender
Pour House
Gaithersburg
08.2022 - 10.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Assisted with training of new staff members.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
Client Coordinator
MCMC, LLC
Rockville
01.2023 - 09.2023
- Performs initial review of federal and state medical insurance claim cases.
- Assign cases to specialty doctors, nurses, and physician assistants for interim and final determinations on appeals and other cases.
- Resolves patient issues.
- Review and update reports that assist with outcomes of cases.
Administrative Assistant/Ophthalmic Technician
THE MEDICAL EYE CENTER
Germantown
08.2022 - 01.2023
- Responsible for verifying patient insurance benefits and acquiring appropriate co-pays.
- Performed patient screenings for basic eye exams and ocular diseases.
- Managed appointments for eye surgeries and maintained patient charts by organizing and documenting detailed notes.
- Communicated with patients, pharmacies; and submitted prescriptions to pharmacies.
Bartender
DAVE & BUSTER'S
Gaithersburg
06.2019 - 08.2022
- Prepared and served beverages to customers in a friendly manner, resulting in repeat business.
- Operated POS terminals to input customer orders and process payments.
- Provided recommendations and guidance to customers to assist with menu selections.
- Maintained an organized workstation area and maintained bar inventory.
- Trained new employees on corporate requirements and specifications.
- Provided quality service to new and returning customers.
Training Coordinator/Bartender/Key Manager
OUTBACK STEAKHOUSE
Germantown
10.2013 - 10.2019
- Served in additional key roles during my tenure to include key manager, server, and head waiter.
- Facilitated orientations and trained staff on guest service standards and expectations.
- Resolved customer issues promptly and efficiently.
- Prepared nightly deposits and aided in manager closing duties; FOH scheduling and assisted in weekly LBW orders.
Education
Some college courses - General Studies
MONTGOMERY COLLEGE
MDHigh School Diploma -
NORTHWEST HIGH SCHOOL
MDSkills
- POS systems
- Restaurant machinery
- MS Word
- MS Excel
- Multi-Line Phone System
- People skills
- Attention to detail
- Multi-tasking
- Organizational skills
- Problem Solving
- Customer Service
- Sales
- Estimates
- Dispatching
- Training Coordination
- Leadership
- Fast-paced environment
- Ophthalmic Imaging Expertise
- Diagnostic Testing
- Medical History Documentation
Certification
- TIPS Training
- Serv Safe - Food & Alcohol
References
References available upon request
Timeline
Lead Bartender
Colony Grill
10.2023 - 06.2025
Ophthalmic Technician/Surgical Coordinator
Montgomery Eye Physicians and Surgeons
09.2023 - Current
Client Coordinator
MCMC, LLC
01.2023 - 09.2023
Server/Bartender
Pour House
08.2022 - 10.2023
Administrative Assistant/Ophthalmic Technician
THE MEDICAL EYE CENTER
08.2022 - 01.2023
Bartender
DAVE & BUSTER'S
06.2019 - 08.2022
Training Coordinator/Bartender/Key Manager
OUTBACK STEAKHOUSE
10.2013 - 10.2019
Some college courses - General Studies
MONTGOMERY COLLEGE
High School Diploma -
NORTHWEST HIGH SCHOOL