Mahawaduge Gunawardana
Waldorf
Summary
Dynamic General Manager with extensive experience at The Cheesecake Factory, excelling in budget management and team leadership. Proven track record of enhancing sales and customer satisfaction through effective conflict resolution and strategic training initiatives. Cultivated strong vendor relationships, driving profitability while fostering a positive work environment.
Overview
22
22
years of professional experience
Work History
General Manager
The Cheesecake Factory Restaurant
06.2021 - 03.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with guests, vendors, and comunity to ensure long-term success and loyalty.
Manager
The Cheesecake Factory Restaurant
08.2012 - 06.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager of Operations
T.G.I. FRIDAY'S - Bar & Restaurant
08.2003 - 08.2012
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Education
No Degree - English-as-a-Second-Language Education
Nothern Virginia Community College
Alexandria12-2008
Associate of Science - Physics, Chemistry, Biology And Anatomy
Science College-Sri Lanka
Matale12-2002
Skills
- Budget management
- Employee training
- Sales strategy
- Team leadership
- Customer service
- Performance metrics
- Conflict resolution
- Problem solving
- Communication skills
- Inventory control
- Employee scheduling
- P&L management
- Vendor relationships
Accomplishments
- Achieved Excellence in People 2023 through minimizing management turnover and hourly staff turnover
- Achieved Presidents Circle Participation by exceeding 90% bonus goals in 2024
Timeline
General Manager
The Cheesecake Factory Restaurant
06.2021 - 03.2025
Manager
The Cheesecake Factory Restaurant
08.2012 - 06.2021
Manager of Operations
T.G.I. FRIDAY'S - Bar & Restaurant
08.2003 - 08.2012
No Degree - English-as-a-Second-Language Education
Nothern Virginia Community College
Associate of Science - Physics, Chemistry, Biology And Anatomy
Science College-Sri Lanka
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