Tamaiya Scott
Baltimore
Summary
Detail oriented operations and customer service professional with leadership experience in retail and high volume environments. Experienced in transaction processing, cash handling, compliance procedures, and resolving customer concerns while maintaining accuracy and confidentiality. Proven ability to manage teams, monitor operational processes, and identify discrepancies in fast paced settings. Background in retail leadership at The Gap with additional experience in high efficiency environments at Amazon and Subway, demonstrating strong attention to detail, problem solving, and commitment to delivering excellent service.
Overview
5
5
years of professional experience
Work History
Assistant Manager
The Gap
05.2024 - Current
- Oversee daily store operations and team performance by coaching, mentoring, and evaluating associates to ensure high customer service and sales results.
- Manage inventory, merchandising, and sales goals by monitoring stock levels, organizing displays, and executing promotional strategies.
- Handle administrative and financial responsibilities including cash management, scheduling, and operational reporting.
- Support store leadership in decision-making, compliance, and performance improvement initiatives.
Part-Time Sales Lead / Key Holder
The Gap
07.2022 - 03.2024
- Led and supported sales team performance by coaching associates, delegating tasks, and maintaining high service standards.
- Managed store security and operations as key holder, including opening/closing procedures, cash handling, and daily reporting.
- Drove sales and visual merchandising execution to support store revenue goals.
Part-Time Sales Associate
The Gap
09.2021 - 07.2022
- Delivered strong customer service by assisting shoppers with product selection, questions, and issue resolution.
- Maintained store presentation standards through restocking, merchandising, and floor organization.
- Processed transactions, returns, and loyalty program promotions to support sales performance.
Subway
05.2021 - 09.2021
- Provided customer service and handled cash/card transactions
- Prepared food orders while maintaining cleanliness and safety standards
- Resolved customer concerns and ensured positive customer experience
Amazon warehouse associate
Amazon
- Processed high volumes of orders while maintaining accuracy and productivity standards
- Used scanning systems and inventory tools to track packages and shipments
- Maintained organization and safety in a fast-paced warehouse environment
Education
High school -
Milford Mill Academy
MarylandSkills
- Store Operations Management
- Team Leadership & Coaching
- Inventory Control & Loss Prevention
- Customer Issue Resolution
- Cash Handling & Financial Accountability
- Compliance Procedures
- Data Entry & Documentation
- Scheduling & Staff Coordination
Timeline
Assistant Manager
The Gap
05.2024 - Current
Part-Time Sales Lead / Key Holder
The Gap
07.2022 - 03.2024
Part-Time Sales Associate
The Gap
09.2021 - 07.2022
Subway
05.2021 - 09.2021
Amazon warehouse associate
Amazon
High school -
Milford Mill Academy